Jodie Dake
Summary
Dynamic Senior Medical Service Representative at Liberty Mutual with proven problem-solving abilities and a strong attention to detail. Successfully managed a high volume of workers' compensation billing, ensuring compliance and achieving a top quality score. Adept at multitasking and fostering collaboration, while training partners on critical coding practices.
Overview
17
17
years of professional experience
Work History
Senior Medical Service Representative
Liberty Mutual
03.2013 - 07.2025
- Utilized critical thinking skills to maintain a high volume of workers' compensation bills, ensuring compliance with Pathway rules during billing verification while maintaining an effective quality score
- Utilized several different programs such as Exprs, Strataware, BoComp, Phoenix and Sharepoint on a daily basis
- Promoted a positive work environment through effective team collaboration and communication
- Effectively planned and organized work schedule to meet deadlines and maintain turnaround times
- Responded to inquiries made by claims, provider support unit and state appeals via email and written communication
- Trained vendor partners on Evaluation and Management down coding to ensure all specific components of an exam are met
- Assisted callers with questions related to their audits and billing regarding the Workers' Compensation Involuntary Market policies
Administrative Assistant
The Insurance Center
11.2008 - 11.2012
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems
- Maintained inventory of office supplies and placed orders
- Contributed to policy updates, researching regulations to ensure company compliance
- Assisted coworkers and staff members with special tasks on daily basis.
Education
Bachelor of Science - Business Administration
Franklin University
Columbus OH05-2005
Skills
- Multitasking and organization
- Problem-solving abilities
- Phone and email etiquette
- Time management
- Attention to detail
- Adaptability and flexibility
- Punctual and hardworking
Timeline
Senior Medical Service Representative
Liberty Mutual
03.2013 - 07.2025
Administrative Assistant
The Insurance Center
11.2008 - 11.2012
Bachelor of Science - Business Administration
Franklin University
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