Jodie Delatorre
General Manager
Hayward,CA
Summary
Customer-oriented General Manager with 10 years of experience focused on increasing revenues and expanding margin. Adaptive and deadline-oriented consistently executes and completes multiple projects in high-stress environments. Meticulous leader and strategic planner with comprehensive managerial acumen, offering vision and motivational acumen.
Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.
Overview
9
9
years of professional experience
Work History
General Manager
Unis Transportation/ Cubework
08.2019 - Current
- Developed and implemented strategies to increase sales and profitability.
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
- Monitored financial performance, set budgets and controlled expenses to provide financial stability and long-term organizational growth.
- Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures, and technology systems.
- Drove year-over-year business growth while leading operations, strategic vision, and long-range planning.
- Implemented operational strategies and effectively built customer and employee loyalty.
- Managed budget implementations, employee evaluations, and contract details.
- Formulated policies and procedures to streamline operations.
- Introduced new methods, practices, and systems to reduce turnaround time.
- Trained new employees on proper protocols and customer service standards.
Terminal Manager
Xpress Global
12.2017 - 08.2019
- Facilitated delivery of dispatched loads by assigning boards and developing contingency plans.
- Fielded customer complaints and comments and rectified issues.
- Directed and monitored tracking, routing and dispatching transportation vehicles.
- Hired, trained and educated new employees to improve company performance and efficiency.
- Monitored employee performance and productivity.
- Implement goals, procedures and policies.
- Handled customer complaints and revised process to improve service, boosting customer service scores 95%.
Terminal Manager
Daylight Transport, LLC
06.2014 - 05.2017
- Facilitated delivery of dispatched loads by assigning boards and developing contingency plans.
- Fielded customer complaints and comments and rectified issues.
- Directed and monitored tracking, routing and dispatching transportation vehicles.
- Hired, trained and educated new employees to improve company performance and efficiency.
- Monitored employee performance and productivity.
- Planned freight loads and coordinated with drivers to achieve accurate, timely delivery of products.
- Maintained flexibility to work variety of shifts and days of week consistent with demands of retail environment.
Education
Bachelor of Arts - Business Administration And Management
California State University - East Bay
Hayward, CA06.1998
Associate of Arts - Business Administration
Chabot College
Hayward, CA06.1995
Skills
- Product Analysis
- Outsourcing
- Data Review
- Market Analysis
- Customer Experience
- Administrative Skills
- Top Talent Recruiting, Hiring and Retention
- Departmental Operations Management
- Process Improvement
- Team Training
- Performance Improvement
- Troubleshooting Expertise
- Facility Management
- Coaching and Mentoring
- Multimillion-Dollar P&L Management
- Performance Evaluations
Timeline
General Manager
Unis Transportation/ Cubework
08.2019 - Current
Terminal Manager
Xpress Global
12.2017 - 08.2019
Terminal Manager
Daylight Transport, LLC
06.2014 - 05.2017
Bachelor of Arts - Business Administration And Management
California State University - East Bay
Associate of Arts - Business Administration
Chabot College
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