Jodie Eggert
Saint John,IN
Summary
PROVEN SALES AND CLIENT RELATIONSHIP EXPERT Detail-oriented Account Manager with 30+ years of comprehensive experience managing employer-client relationships and developing new business deals. Focused on managing accounts systematically to maximize sales. Dedicated professional successful at introducing new products and expanding network connections.
Overview
1
1
year of professional experience
Work History
Account Manager
Otis Elevator Company
Indianapolis, INDIANA
07.2023 - Current
- Oversaw multiple accounts and worked diligently to meet and exceed performance goals.
- Developed and maintained relationships with key accounts to ensure customer satisfaction.
- Created comprehensive reports on account performance and presented them to senior management.
- Negotiated contracts with clients to maximize profitability.
- Analyzed client data and identified opportunities for growth.
- Managed multiple accounts simultaneously while meeting deadlines.
- Developed strategies to increase revenue from existing accounts.
- Drafted proposals outlining services, costs, and benefits for prospective customers.
- Presented product features and advantages to potential customers during sales meetings.
- Maintained accurate records of all customer interactions in the CRM system.
- Acted as main point of contact in matters relating to client concerns and needs.
- Developed successful customer relationships and quickly resolved service requests to increase sales.
- Renewed existing accounts by cementing trusting relationships with customers.
- Negotiated contracts and closed agreements to maximize profits.
- Sourced new opportunities to introduce products and services to potential customers.
- Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
- Identified customer needs by asking questions and advising on best solutions.
Consultant
Summit Salon Business Center
01.2023 - Current
- Elevating salon owners and stylists across the nation with industry expertise and mentorship to keep their businesses profitable
- Strategizing with salon owners to create a unique brand, measurable marketing tactics and proven sales models and methods
- Coaching stylists to grow as leaders and to become more efficient in the workplace
- Passing on financial best practices and historical knowledge to keep salons thriving.
- Developed and implemented customized strategies to meet client needs.
- Created comprehensive reports on project progress and results for clients.
- Provided advice on operational processes, business development initiatives, organizational changes and other areas of improvement.
- Identified potential risks associated with proposed solutions or projects.
- Developed solutions tailored specifically to each client's unique needs while staying within their allocated budgets.
- Engaged in regular professional development activities such as attending webinars or reading relevant literature in order to stay abreast of current trends in the consulting industry.
Owner/Operator
The Nines Hairspa
- Current
- Continuing to build exceptional standards focused on customer experience, quality salon services, client retention and in-salon education and training
- Driving marketing and promotions initiatives in both traditional and digital marketing
- Managing all business operations, including: accounting, payroll and expenses, employee recruitment, software / website updates and general building maintenance.
- Developed business plan and budget to maximize profitability.
- Analyzed market trends and customer feedback to identify opportunities for growth.
- Created marketing strategies to drive revenue and increase brand visibility.
- Oversaw hiring process for new employees, from recruiting to onboarding training.
- Maintained relationships with vendors and suppliers in order to secure favorable terms on materials and services.
- Conducted regular performance reviews of staff members to ensure efficiency and productivity goals were met.
- Monitored financial performance of the business on a weekly basis to ensure fiscal responsibility.
- Evaluated employee performance metrics against established benchmarks in order to determine areas of improvement.
- Established pricing models that balanced competitiveness with profitability goals.
- Provided leadership support for team members through coaching and mentorship programs.
- Optimized operational processes using technology solutions such as cloud computing or automation systems.
- Calculated net income and adjusted strategies to increase income and bottom-line profits.
- Directed financial health of company by reviewing financial reports and statements to implement changes in operations resulting in greater profits.
Education
Summit Business Systems
01.2019
Schwarzkopf Academy Santa Monica California
01.2014
Strictly Business Certification
01.2010
REDKEN Exchange NYC
01.2006
Robert Cromeans Paul Mitchell Academy
01.1999
Business Administration -
Indiana University - Northwest
01.1995
Creative Hairstyling Academy
01.1993
Skills
- Account Management
- Contract Negotiation
- Client Relationship Management
- Sales
- Goal Setting
- Customer Satisfaction
- Acquiring new customers
- Client Relations
- CRM Systems
- Persuasive communication expertise
- Client Relationship Building
- Excellent communication skills
- Performance Tracking
- Multi-Task Management
- Accounts Payable/Receivable
- Persuasive Negotiations
- Opportunities Identification
- Sales Reporting
- Upselling
References
References and portfolio available upon request
References
References available upon request.
Timeline
Account Manager
Otis Elevator Company
07.2023 - Current
Consultant
Summit Salon Business Center
01.2023 - Current
Owner/Operator
The Nines Hairspa
- Current
Summit Business Systems
Schwarzkopf Academy Santa Monica California
Strictly Business Certification
REDKEN Exchange NYC
Robert Cromeans Paul Mitchell Academy
Business Administration -
Indiana University - Northwest
Creative Hairstyling Academy