Jodie Estefania
Reno,NV
Summary
Dynamic and dependable professional with a strong background in customer service at Walmart, adept at resolving conflicts and enhancing customer satisfaction. Proven attention to detail as a Picking Packer at Zulily, consistently achieving high order accuracy. Excellent problem-solving skills and a positive attitude drive success in fast-paced environments.
Overview
4
4
years of professional experience
Work History
Delivery Driver
DoorDash
Reno, NV
02.2025 - Current
- Delivered packages to customer doorsteps and business offices.
- Completed on-time deliveries by choosing best and most efficient routes.
- Improved customer satisfaction by ensuring timely and accurate deliveries of products.
- Read maps, followed oral, and written instructions and used GPS technology to make deliveries.
- Maintained upbeat, positive attitude in busy, customer-focused environment.
- Verified accuracy of all deliveries against order forms.
Customer Service Representative
Walmart
Fernley, NV
03.2023 - 02.2025
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Addressed customer inquiries to ensure satisfaction and foster positive service experience.
Picking Packer
Zulily
Sparks, NV
08.2021 - 03.2023
- Reduced packing errors by consistently double-checking orders and ensuring correct items were included.
- Graded and packaged finished products, transporting items for additional processing, storage, or shipment off-site.
- Maintained a clean and safe work environment, adhering to safety protocols and reducing workplace accidents.
- Pulled orders quickly to maintain demanding productivity goals.
- Increased order accuracy with thorough attention to detail when reading and following pick lists.
Education
Community Health
TMCC
Reno, NVSkills
- Positive attitude
- Customer service
- Valid Driver's license
- Teamwork and collaboration
- Attention to detail
- Dependable and reliable
- Punctual and reliable
- Problem-solving
Timeline
Delivery Driver
DoorDash
02.2025 - Current
Customer Service Representative
Walmart
03.2023 - 02.2025
Picking Packer
Zulily
08.2021 - 03.2023
Community Health
TMCC