Jodie Grguric
Freeport,PA
Summary
Accomplished sales manager with over six years of experience leading high-performance sales teams to consistently surpass revenue targets. Expertise in sales management, client relationship management, team leadership, pipeline management, and proficiency in CRM systems. Proven ability to build and maintain strong client relationships, drive business growth, and effectively resolve complex business issues. Strong communicator and strategic thinker who excels at fostering collaboration across cross-functional teams.
Overview
17
17
years of professional experience
Work History
Account Manager
Team SCG
01.2024 - Current
- Manage and oversee large client accounts within the organization, acting as the primary point of contact
- Drive strategic direction, build strong client relationships, and ensure successful execution of marketing campaigns
- Collaborate with creative teams to deliver high-quality work aligned with client needs and business objectives
- Manage a portfolio within the travel brand sector, overseeing relationship building, project management, creative strategy development, logistics and cost recovery
Customer Operations Manager
PCNA
09.2023 - 01.2024
- Led cross-functional teams to implement projects focused on operational efficiencies, process improvements, and capability building
- Developed clear project objectives, action plans, and metrics to ensure successful delivery of business goals
- Partnered with IT and Customer Success teams to ensure the sustainability of operational processes
- Identified opportunities for innovation, driving enhancements in processes and business operations
Sales Manager
PCNA
06.2017 - 09.2023
- Led a team of 14 sales representatives across North America, consistently exceeding revenue targets by 10% annually
- Developed and executed strategic sales plans, resulting in increased market share within the promotional products industry
- Trained and coached sales representatives on product knowledge, sales techniques, and objection handling
- Built and nurtured relationships with key accounts, generating repeat business and referrals
- Analyzed sales data to identify growth opportunities, developing actionable plans to capture new business
- Utilized Salesforce and other CRM tools to track leads, manage opportunities, and optimize sales pipelines
Account Development Manager
PCNA
05.2011 - 06.2017
- Managed a portfolio of 11,000 accounts generating $18 million in sales within a multiline sales organization
- Developed strategies to grow the mid-level customer base by a minimum of 12% year-over-year
- Consistently ranked as a top 3 Sales Representative annually
- Proactively engaged in digital and traditional solution-based selling practices to expand client relationships
Partner Development Representative
PCNA
01.2010 - 05.2011
Order Processing Specialist
PCNA
01.2008 - 01.2010
Education
Education and Health -
Penn State University
Skills
- Sales Strategy Development
- Client Relationship Management
- Team Leadership & Development
- Account & Territory Management
- CRM Proficiency
- Cross-Functional Team Leadership
- Project Management
- Sales Forecasting & Reporting
- Exceptional Multitasking & Organizational Skills
- Excellent Communication & Interpersonal Skills
- Salesforce
- Microsoft Office Suite (Excel, Word, PowerPoint)
Timeline
Account Manager
Team SCG
01.2024 - Current
Customer Operations Manager
PCNA
09.2023 - 01.2024
Sales Manager
PCNA
06.2017 - 09.2023
Account Development Manager
PCNA
05.2011 - 06.2017
Partner Development Representative
PCNA
01.2010 - 05.2011
Order Processing Specialist
PCNA
01.2008 - 01.2010
Education and Health -
Penn State University
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