Jodie Houston

• Generated repair estimates and presented supporting documentation to management.
• Maintained an updated log of vehicle status for each unit.
• Bridge of communication between service and sales departments.
• Prioritized and managed multiple projects simultaneously, ensuring all met their deadlines and objectives without compromising quality.
• Managed vendor relationships to secure best quality of service and products.
• Gathered and organized research to support operations.
• Handled a steady volume of 80-120 active vehicle units, ensuring accurate tracking and timely completion.

• Provided exceptional customer service to enhance satisfaction and loyalty.
• Assisted in diagnosing vehicle issues through effective communication with technicians.
• Managed service appointments and coordinated follow-ups for timely completion.
• Utilized dealership software to track service histories and customer interactions.
• Performed vehicle walk-around and documented customer concerns to drive resolution.
• Educated customers on maintenance services to improve vehicle performance and longevity.

Service Receptionist / Toyota Loyalty & Engagement Customer Retention 12/2022 - 8/2023

• Answer phone promptly and direct incoming calls to correct offices.
• Respond to inquiries from callers seeking information.
• Maintain confidentiality of information regarding clients and company.
• Organized, maintain and update information in computer databases.
• Answer questions and addressed, resolve, or escalated issues to management personnel to satisfy customers.
• Manage time efficiently in order to complete all tasks within deadlines.
• Performing cold calls
• Update Excel spreadsheets
• Enhanced customer retention through personalized follow-up and proactive outreach initiatives.
• Promoted store loyalty programs, resulting in increased customer retention and repeat business.

• Keyholder
• Coordinate daily and weekly schedules
• Meet incoming customers with a professional approach and provide friendly, knowledgeable assistance
• Respond to telephone and email inquiries from clients and the public
• Maintain a clean reception area
• Handle cash and credit card transactions
• Make invoices using QuickBooks
• Design e-blasts to be sent out for upcoming specials and monthly deals
• Update inventory and place orders for products/supplies
• Microsoft Word
• Office Ally
• Prepare Doctor charts
• Collected intake forms