Summary
Overview
Work History
Education
Skills
Certification
Interests
Timeline
Generic

Jodie Knisley

Knoxville,TN

Summary

Dynamic professional with extensive experience in the hospitality and finance sectors, notably at O'Charley's Restaurant & Bar. Proven ability in effective time management and safe food handling, enhancing customer satisfaction and loyalty. Recognized for mentoring staff and driving operational efficiency, fostering a collaborative environment that boosts team performance.

Overview

23
23
years of professional experience
1
1
Certification

Work History

Server/Trainer/Management

O'Charley's Restaurant & Bar
07.2005 - 02.2024
  • Trained new team members on restaurant procedures, menu items, and performance strategies.
  • Mentored new hires through the training process, ensuring they became productive team members quickly and efficiently.
  • Addressed customer concerns promptly and professionally, resolving issues and preventing negative reviews or feedback.
  • Demonstrated strong knowledge of food and beverage service standards and led by example to instill in new servers.
  • Maintained cleanliness standards throughout dining areas, contributing to a positive dining experience for guests.
  • Developed strong relationships with regular customers, encouraging repeat business and loyalty to the establishment.

Assistant Catering Director

Italian Market and Grill
01.2003 - 07.2005
  • Trained and supervised catering staff, fostering a positive work environment that led to increased employee retention rates.
  • Fostered open communication between team members which resulted in improved collaboration during event coordination.
  • Spearheaded efforts to expand business offerings with additional services such as themed events and customized beverage packages.
  • Continuously researched industry trends to stay current on emerging catering concepts, incorporating new ideas into service offerings when appropriate.

Originator/Loan Processor/Closing Agent/Bank Teller

Knoxville Teachers Federal Credit Union
02.2001 - 01.2003
  • Established long-term relationships with clients, ensuring repeat business and maintaining company reputation for excellence.
  • Reduced time-to-close on loans through proactive communication with all parties involved in transactions.
  • Supported the development of marketing initiatives that led to increased visibility and brand awareness within target markets.
  • Navigated complex regulations and guidelines to ensure full compliance in all loan originations.

Education

High School Diploma -

Clinton High School
Clinton, TN
05-1991

Skills

  • Effective time management
  • Safe food handling
  • Menu memorization
  • Order accuracy
  • Great customer service skills
  • Upselling strategies
  • Team member training
  • POS system proficiency
  • Cash handling
  • Bar terminology
  • Exceptional communication

Certification

  • Certified State of Tennessee Notary Public, National Notary Association - 2022

Interests

  • I enjoy cooking for friends and family gatherings
  • Road Trips
  • Boating on Norris Lake

Timeline

Server/Trainer/Management

O'Charley's Restaurant & Bar
07.2005 - 02.2024

Assistant Catering Director

Italian Market and Grill
01.2003 - 07.2005

Originator/Loan Processor/Closing Agent/Bank Teller

Knoxville Teachers Federal Credit Union
02.2001 - 01.2003

High School Diploma -

Clinton High School

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Jodie Knisley