- I enjoy cooking for friends and family gatherings
- Road Trips
- Boating on Norris Lake
Jodie Knisley
Knoxville,TN
Summary
Dynamic professional with extensive experience in the hospitality and finance sectors, notably at O'Charley's Restaurant & Bar. Proven ability in effective time management and safe food handling, enhancing customer satisfaction and loyalty. Recognized for mentoring staff and driving operational efficiency, fostering a collaborative environment that boosts team performance.
Overview
23
23
years of professional experience
1
1
Certification
Work History
Server/Trainer/Management
O'Charley's Restaurant & Bar
3050 S. Mall Road
07.2005 - 02.2024
- Trained new team members on restaurant procedures, menu items, and performance strategies.
- Mentored new hires through the training process, ensuring they became productive team members quickly and efficiently.
- Addressed customer concerns promptly and professionally, resolving issues and preventing negative reviews or feedback.
- Demonstrated strong knowledge of food and beverage service standards and led by example to instill in new servers.
- Maintained cleanliness standards throughout dining areas, contributing to a positive dining experience for guests.
- Developed strong relationships with regular customers, encouraging repeat business and loyalty to the establishment.
Assistant Catering Director
Italian Market and Grill
Kingston Pike, Knoxville, TN
01.2003 - 07.2005
- Trained and supervised catering staff, fostering a positive work environment that led to increased employee retention rates.
- Fostered open communication between team members which resulted in improved collaboration during event coordination.
- Spearheaded efforts to expand business offerings with additional services such as themed events and customized beverage packages.
- Continuously researched industry trends to stay current on emerging catering concepts, incorporating new ideas into service offerings when appropriate.
Originator/Loan Processor/Closing Agent/Bank Teller
Knoxville Teachers Federal Credit Union
711 Hall Of Fame Dr. Knoxville ,TN
02.2001 - 01.2003
- Established long-term relationships with clients, ensuring repeat business and maintaining company reputation for excellence.
- Reduced time-to-close on loans through proactive communication with all parties involved in transactions.
- Supported the development of marketing initiatives that led to increased visibility and brand awareness within target markets.
- Navigated complex regulations and guidelines to ensure full compliance in all loan originations.
Education
High School Diploma -
Clinton High School
Clinton, TN05-1991
Skills
- Effective time management
- Safe food handling
- Menu memorization
- Order accuracy
- Great customer service skills
- Upselling strategies
- Team member training
- POS system proficiency
- Cash handling
- Bar terminology
- Exceptional communication
Certification
- Certified State of Tennessee Notary Public, National Notary Association - 2022
Interests
Timeline
Server/Trainer/Management
O'Charley's Restaurant & Bar
07.2005 - 02.2024
Assistant Catering Director
Italian Market and Grill
01.2003 - 07.2005
Originator/Loan Processor/Closing Agent/Bank Teller
Knoxville Teachers Federal Credit Union
02.2001 - 01.2003
High School Diploma -
Clinton High School
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