Summary
Overview
Work History
Education
Skills
Timeline
Generic

Jodie Lanzar

New York,NY

Summary

Dynamic professional with extensive experience at medical, construction, hospitality industries, excelling in customer relationship management and logistics. Proven track record in enhancing efficiency through proactive maintenance and streamlined operations. Skilled in staff training and development, fostering teamwork, and ensuring compliance with marine safety regulations. Committed to delivering exceptional service and satisfaction.

Detail-oriented individual with exceptional communication and project management skills. Proven ability to handle multiple tasks effectively and efficiently in fast-paced environments. Recognized for taking proactive approach to identifying and addressing issues, with focus on optimizing processes and supporting team objectives.

Overview

2026
2026
years of professional experience

Work History

Dockmaster

Manhattan Yacht Club
10.2024 - Current
  • Maintained strong relationships with customers through attentive service and prompt resolution of issues.
  • Ensured timely repairs for enhanced customer satisfaction by closely monitoring dock maintenance needs.
  • Enhanced marina efficiency by streamlining dock operations and implementing effective scheduling systems.
  • Established preventive maintenance routines for equipment, reducing downtime due to unexpected breakdowns.
  • Assessed facility conditions regularly for necessary upgrades or improvements, resulting in an attractive and functional marina.
  • Organized special events at the marina that engaged guests while showcasing available amenities.

Event Lead Server, Bar Captain,

Compass Group Inc.
11.2017 - Current
  • Managed high volume dining periods with effective time management and strong multitasking abilities.
  • Promoted a positive workplace culture through teamwork, open communication, and mutual support among coworkers.
  • Cultivated warm relationships with regular customers.
  • Oversaw daily operations of service team, delegated tasks, and trained new staff.
  • Handled customer complaints professionally, resolving issues through diplomatic acknowledgment and commitment to service.
  • Collaborated with kitchen staff to ensure accurate and timely delivery of meals, resulting in higher customer satisfaction rates.
  • Mentored new servers, sharing best practices for exceptional service and fostering a positive work environment.
  • Inspected FOH stock to identify shortages, replenish supply and maintain consistent inventory.
  • Supervised set up of banquet food stations and coordinated service to multiple dining areas.
  • Supervised dining table set-up to prepare for diversity of event types, following strict service standards.
  • Kept alcoholic beverages well-stocked and organized to meet expected demands.
  • Adhered to state laws regarding alcoholic beverage services and customer regulations.

IOP Coordinator

Cliffside Malibu
02.2013 - 12.2015
  • Collaborated with interdisciplinary teams to provide comprehensive care for patients during their visits.
  • Monitored inventory levels for medical supplies, placing orders in a timely manner to prevent shortages or delays in patient care provision.
  • Improved overall clinic productivity by optimizing staff schedules based on patient volume and provider availability.
  • Trained new team members on department policies, procedures, and best practices to maintain consistency in quality care delivery across all staff roles.
  • Developed strong relationships with physicians by maintaining open lines of communication and collaboration.
  • Organized educational materials for patients, promoting a better understanding of treatment plans and expectations.
  • Contributed to a positive work environment by fostering teamwork among colleagues and providing support when needed.
  • Achieved high levels of patient satisfaction through empathetic listening and problem-solving skills.
  • Coordinated insurance verification processes, ensuring timely billing and payment for services rendered.
  • Streamlined check-in procedures, improving efficiency within the outpatient department.
  • Provided excellent customer service, addressing concerns and answering questions from patients and family members.
  • Maintained accurate patient records, ensuring compliance with regulatory requirements and confidentiality guidelines.
  • Implemented process improvements to increase efficiency within various administrative tasks such as appointment confirmation calls or follow-up communications.
  • Conducted regular audits of documentation accuracy, identifying opportunities for improvement while maintaining strict compliance standards.
  • Enhanced patient experience by coordinating efficient outpatient scheduling and streamlining appointment processes.
  • Communicated with patients, ensuring that medical information was kept private.
  • Conducted routine facility inspections, identifying areas needing improvement and eliminating hazards posed to staff and residents for continued compliance with associated regulations.
  • Developed and updated policies and procedures, maintaining compliance with guidelines relating to HIPAA, benefits administration and general liability.
  • Discussed medical histories with patients in effort to provide most effective medical advice.

Medical Executive Assistant

Arman Hekmati, M.D.
02.2006 - 2012
  • Reduced patient wait times by efficiently triaging phone calls and emails to direct inquiries to appropriate healthcare personnel.
  • Managed sensitive information with utmost confidentiality, adhering to HIPAA regulations and safeguarding patient privacy at all times.
  • Improved administrative efficiency with strong organizational skills, maintaining an orderly filing system for patient records and billing information.
  • Increased overall productivity within the clinic through excellent time management skills while juggling multiple tasks simultaneously.
  • Supported medical staff by transcribing physician notes, updating electronic health records, and facilitating communication between departments.
  • Utilized advanced computer software programs for efficient data entry, report generation, and appointment scheduling tasks.
  • Coordinated travel arrangements for visiting specialists or off-site meetings as requested by executive staff, ensuring timely and cost-effective reservations.
  • Streamlined office operations by effectively scheduling appointments, coordinating tests, and handling insurance claims.
  • Handled confidential and sensitive information with discretion and tact.
  • Used advanced software to prepare documents, reports, and presentations.
  • Used QuickBooks to produce monthly invoices, reports, and other deliverables.
  • Led staff and vendors in providing high level of service for owner and guests.

Project Coordinator

Allied Industries, Inc.
2004 - 12.2005
  • Coordinated subcontractor schedules and managed contracts, promoting timely project progression.
  • Contributed to successful project completions with thorough documentation of progress reports and change orders as needed.
  • Collaborated with architects and engineers, ensuring seamless integration of design and construction elements.
  • Developed comprehensive project plans, outlining scope, budget, timeline, and milestones for successful execution.
  • Conducted regular site inspections to ensure adherence to safety protocols and quality standards.
  • Monitored project progress, identified risks and took corrective action as needed.
  • Tracked project and team member performance closely to quickly intervene in mistakes or delays.

Education

Internship - Interpretive Ranger Internship

National Park Service
San Francisco
11-2001

Bachelor of Science - Energy & Environmental Policy Studies

City University of New York
New York, NY
06-2001

National Fellowship Program - Environmental Studies

Student Conservation Association
California
06-2001

Leadership Course Completed - The Rocky Mountain WhiteWater River Course

The National Outdoor Leadership School
Wyomiming
08-1997

Skills

  • Marine safety regulations
  • Communication and coordination
  • Staff training and development
  • Environmental compliance awareness
  • Emergency response planning
  • Inventory management
  • Record keeping proficiency
  • Interpersonal relationship building
  • Logistics management
  • Project management experience
  • Membership management
  • Concierge services
  • Mariner relations
  • Decision-making capacity
  • Seasonal employee management
  • Problem-solving
  • Time management
  • Attention to detail
  • Worker supervision
  • Critical thinking
  • Organizational skills
  • Active listening
  • Daily operations management
  • Customer relationship management

Timeline

Dockmaster

Manhattan Yacht Club
10.2024 - Current

Event Lead Server, Bar Captain,

Compass Group Inc.
11.2017 - Current

IOP Coordinator

Cliffside Malibu
02.2013 - 12.2015

Medical Executive Assistant

Arman Hekmati, M.D.
02.2006 - 2012

Project Coordinator

Allied Industries, Inc.
2004 - 12.2005

Internship - Interpretive Ranger Internship

National Park Service

Bachelor of Science - Energy & Environmental Policy Studies

City University of New York

National Fellowship Program - Environmental Studies

Student Conservation Association

Leadership Course Completed - The Rocky Mountain WhiteWater River Course

The National Outdoor Leadership School

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Jodie Lanzar