JODIE MOUTON
Akron,OH
Summary
Multifaceted CSR Lead with proven customer service expertise, strong attention to detail and superior work ethic. Proficient in supporting customer service teams by addressing escalated issues and assisting with troubleshooting. Talented trainer and mentor with performance-oriented mindset. Thorough and skilled researcher possessing first-rate communication and analytical problem-solving abilities. Focused on increasing team performance by defining and clarifying goals, responsibilities and roles. With 7 years achieving customer service satisfaction and customer retention goals. Independent and quick thinking team player.
Overview
8
8
years of professional experience
Work History
Lead CSR
AeroCare
09.2019 - Current
- Trained, oversaw, and mentored new team members to strengthen performance and job expertise.
- Resolved concerns with products or services to help with retention and drive sales.
- Extensive knowledge in Durable Medical Equipment and Respiratory Equipments. Knowledgeable in Healthcare guideline and much more. Eager to contribute to the Healthcare industry, bringing my skills and attributes to become part of the digital world of healthcare.
- Answer inbound calls, make outbound calls from patients and referrals. Take escalated calls to address complaints and resolve issues.
- Process closet orders, fulfill resupply, work on call overnights in the event of an emergency.
Intake Coordinator
PACE MEDICAL EQUIPMENT & SUPPLY
03.2016 - 03.2019
- Insurance verification
- Process referrals accordingly in a timely manner
- Perform data entry, answer phones and direct to appropriate staff members
- Answer any questions regarding insurance information and or DME products available
- Respond to all inquiries, referrals, for incontinence supplies or DME equipment via fax or email
- Enter demographic into system and verify all information
- Verify insurance for all reordering process of incontinence supplies
Laundry Department
WAYSIDE FARMS NURSING HOME
11.2015 - 02.2016
- Tends laundering machines to clean facility linens and personal articles of residents
- Sorts dry articles, folds and places items in appropriate storage shelves or resident rooms
- Ensures that all clothes and linens are mended and ready to wear/use
- Assures the availability of linens
- Assures personal and staff compliance to all State and Federal regulations including blood borne pathogens, infection control, use of hazardous materials, and fire safety
- Assure personal and staff compliance to Residents' Rights
Education
STNA Program -
FORTIS COLLEGE
Akron, Ohio05.2015
Massage Classes -
NATIONAL INSTITUTION OF MASSOTHERAPY
Akron, Ohio04.2013
Skills
- Management
- Attention to Detail
- Organized
- Responsible
- Critical Thinking
- Problem Solving
- Communication
- Customer Support
- Durable Medical Equipment
- Insurance Verification
Timeline
Lead CSR
AeroCare
09.2019 - Current
Intake Coordinator
PACE MEDICAL EQUIPMENT & SUPPLY
03.2016 - 03.2019
Laundry Department
WAYSIDE FARMS NURSING HOME
11.2015 - 02.2016
STNA Program -
FORTIS COLLEGE
Massage Classes -
NATIONAL INSTITUTION OF MASSOTHERAPY