Jodie Ramos
Killeen,TX
Summary
Goal-oriented Human Resources Specialist with 7 years of experience in training protocol development and policy implementation. Accomplished in analyzing company needs and developing long-term solutions to meet personnel objectives. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
9
9
years of professional experience
Work History
42A Human Resources Specialist
United States Army
07.2013 - 03.2020
- Provide support to reserve unit enlisted Soldiers.
- Maintain and process enlisted personnel records.
- Maintain certifications on several systems to maintain deployment readiness.
- Enhanced employee satisfaction by efficiently addressing and resolving HR-related inquiries and concerns.
- Evaluated existing HR procedures and implemented improvements for increased efficiency in daily operations.
- Handled sensitive employee relations matters discreetly and professionally, maintaining trust while resolving conflicts effectively.
- Conducted thorough training sessions for new hires to facilitate smooth integration into the organization.
- Improved organizational filing systems for confidential employee records, resulting in improved accessibility and efficiency.
Customer Service Cashier
Burlington Coat Factory Warehouse
08.2011 - 12.2012
- Adhere to company policies and scripts to consistently achieve call-time and quality standards.
- Place outbound customer service or customer satisfaction calls to follow up on issues.
- Learn and maintain in-depth understanding of product information, and provide knowledgeable responses to diverse member inquiries.
- Educate members on company processes, form completion, and access to services.
- Coordinate with HR Organizational Specialist to create training to meet department needs.
- Handled high-pressure situations calmly, maintaining composure during busy periods or difficult interactions.
- Train and onboard new contact center representatives in four weeks.
Education
Certification - Medical Billing And Coding
Central Texas College
Killeen, TX12.2024
Certification - Human Resource Specialist
Advanced Individual Training
Fort Jackson06.2013
Associate of Science - Baking And Pastry
The Art Institute of San Diego
San Diego, United States05.2011
Skills
- Documentati
- HR Metrics Analysis
- Equal Opportunity Practices
- Recruiting
- Documentation and Recordkeeping
- Organizational Skills
- Problem-solving abilities
- Excellent Communication
- Time Management
- Active Listening
- Decision-Making
- Multitasking Abilities
- Leave Management
- Call Management
- Customer Support
- Records Review
- MS Office
- Microsoft Word
- Remote Office Availability
- Basic Math
- Problem-Solving
- Fluent in Spanish
Timeline
42A Human Resources Specialist
United States Army
07.2013 - 03.2020
Customer Service Cashier
Burlington Coat Factory Warehouse
08.2011 - 12.2012
Certification - Medical Billing And Coding
Central Texas College
Certification - Human Resource Specialist
Advanced Individual Training
Associate of Science - Baking And Pastry
The Art Institute of San Diego