Jodi Leigh Hooper
Bradenton,FL
Summary
Experienced golf professional with 20+ years in golf operations and facility management. Strong planner and problem-solver, excels in fast-paced environments, consistently exceeding expectations. Skilled in managing multiple priorities, meeting deadlines, and maintaining high quality standards. Highly organized and committed self-starter, eager to demonstrate capabilities in a new career path.
Overview
21
21
years of professional experience
1
1
Certification
Work History
Connected Account Manager
Club Car / GPS Industries
Sarasota, FL
01.2017 - Current
- Manage the accounts of 175+ golf courses in the U.S. that have our GPS units on their fleet of golf cars.
- Provide onboarding and training for new facilities to ensure proficiency with our system.
- Conduct monthly proactive account reviews for each account including checking network connections and fleet conditions and getting ahead of problems before they arise.
- Provide base line technical support for any issues with the GPS units or troubleshoot internet connection problems via email, live chat or telephone.
- Assist with research and development of marketing materials to boost sales of modules and software directly tied to our GPS system.
- Responsible for promoting new products and modules by providing exceptional customer service, ensuring customer loyalty and forging strong relationships.
- Utilize Salesforce and Excel for keeping detailed case notes of all accounts and communication.
Assistant Golf Professional
River Strand Golf & Country Club
Bradenton, FL
01.2013 - 01.2017
- Conduct monthly inventory and promote sales and new products.
- Perform daily counter duties including register, deposits, change orders, spreadsheets, tee sheet maintenance, and following all policies and procedures.
- Primarily responsible for tournament operations for weekly ladies association events for an average of 200 golfers.
- Assist with all tournament operations throughout the year including major member events.
- Conduct private lessons and group clinics.
- Utilize IBS point of sale for front end and back end operations and Chelsea Tee Time Reservation System.
Head Golf Professional
Palmetto-Pine Country Club
Cape Coral, FL
01.2010 - 01.2013
- Responsible for entire golf and membership operation including tournament operations, instruction, merchandising, budgeting, membership management and retention, staffing, and disciplinary action.
First Assistant Golf Professional
The Preserve Golf Club
Bradenton, FL
01.2004 - 01.2010
- Ordered, received, displayed, and inventoried merchandise.
- Oversaw golf shop staff and outside staff including starters, rangers, and cart staff.
- Responsible for hiring, training, scheduling and disciplinary action for inside and outside staff.
- Conducted private lessons and group clinics.
- Organized all member golf events and tournaments as well as over 20 corporate fundraisers per year.
- Developed a marketing plan for increasing membership sales and retaining existing members. Started an e-mail database to generate more rounds, merchandise sales and promote events.
- Implemented and designed a monthly community newsletter and calendar of events.
- Performed daily counter duties such as deposit, check in and tee sheet maintenance.
Education
Bachelor of Science - Business Management, Digital Marketing
Cambridge College
Boston, MA01.2020
Associates Degree - Golf Operations and Business Management
Golf Academy of America
Casselberry, FL01.2002
Skills
- Highly organized
- Proficient in time management
- Strong communication skills
- Effective multitasking
- Customer relationship management
- Team leadership
- Strong attention to detail
- Sales strategy development
- Analytical thinker
Accomplishments
Club Car Employee of the Quarter - 2020
Certification
- PGA: Professional Golfers’ Association of America
- Elected to PGA Membership January 2012.
Timeline
Connected Account Manager
Club Car / GPS Industries
01.2017 - Current
Assistant Golf Professional
River Strand Golf & Country Club
01.2013 - 01.2017
Head Golf Professional
Palmetto-Pine Country Club
01.2010 - 01.2013
First Assistant Golf Professional
The Preserve Golf Club
01.2004 - 01.2010
Associates Degree - Golf Operations and Business Management
Golf Academy of America
Bachelor of Science - Business Management, Digital Marketing
Cambridge College