Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Timeline
Generic

Jodi Leigh Hooper

Bradenton,FL

Summary

Experienced golf professional with 20+ years in golf operations and facility management. Strong planner and problem-solver, excels in fast-paced environments, consistently exceeding expectations. Skilled in managing multiple priorities, meeting deadlines, and maintaining high quality standards. Highly organized and committed self-starter, eager to demonstrate capabilities in a new career path.

Overview

21
21
years of professional experience
1
1
Certification

Work History

Connected Account Manager

Club Car / GPS Industries
01.2017 - Current
  • Manage the accounts of 175+ golf courses in the U.S. that have our GPS units on their fleet of golf cars.
  • Provide onboarding and training for new facilities to ensure proficiency with our system.
  • Conduct monthly proactive account reviews for each account including checking network connections and fleet conditions and getting ahead of problems before they arise.
  • Provide base line technical support for any issues with the GPS units or troubleshoot internet connection problems via email, live chat or telephone.
  • Assist with research and development of marketing materials to boost sales of modules and software directly tied to our GPS system.
  • Responsible for promoting new products and modules by providing exceptional customer service, ensuring customer loyalty and forging strong relationships.
  • Utilize Salesforce and Excel for keeping detailed case notes of all accounts and communication.

Assistant Golf Professional

River Strand Golf & Country Club
01.2013 - 01.2017
  • Conduct monthly inventory and promote sales and new products.
  • Perform daily counter duties including register, deposits, change orders, spreadsheets, tee sheet maintenance, and following all policies and procedures.
  • Primarily responsible for tournament operations for weekly ladies association events for an average of 200 golfers.
  • Assist with all tournament operations throughout the year including major member events.
  • Conduct private lessons and group clinics.
  • Utilize IBS point of sale for front end and back end operations and Chelsea Tee Time Reservation System.

Head Golf Professional

Palmetto-Pine Country Club
01.2010 - 01.2013
  • Responsible for entire golf and membership operation including tournament operations, instruction, merchandising, budgeting, membership management and retention, staffing, and disciplinary action.

First Assistant Golf Professional

The Preserve Golf Club
01.2004 - 01.2010
  • Ordered, received, displayed, and inventoried merchandise.
  • Oversaw golf shop staff and outside staff including starters, rangers, and cart staff.
  • Responsible for hiring, training, scheduling and disciplinary action for inside and outside staff.
  • Conducted private lessons and group clinics.
  • Organized all member golf events and tournaments as well as over 20 corporate fundraisers per year.
  • Developed a marketing plan for increasing membership sales and retaining existing members. Started an e-mail database to generate more rounds, merchandise sales and promote events.
  • Implemented and designed a monthly community newsletter and calendar of events.
  • Performed daily counter duties such as deposit, check in and tee sheet maintenance.

Education

Bachelor of Science - Business Management, Digital Marketing

Cambridge College
Boston, MA
01.2020

Associates Degree - Golf Operations and Business Management

Golf Academy of America
Casselberry, FL
01.2002

Skills

  • Highly organized
  • Proficient in time management
  • Strong communication skills
  • Effective multitasking
  • Customer relationship management
  • Team leadership
  • Strong attention to detail
  • Sales strategy development
  • Analytical thinker

Accomplishments

Club Car Employee of the Quarter - 2020

Certification

  • PGA: Professional Golfers’ Association of America
  • Elected to PGA Membership January 2012.

Timeline

Connected Account Manager

Club Car / GPS Industries
01.2017 - Current

Assistant Golf Professional

River Strand Golf & Country Club
01.2013 - 01.2017

Head Golf Professional

Palmetto-Pine Country Club
01.2010 - 01.2013

First Assistant Golf Professional

The Preserve Golf Club
01.2004 - 01.2010

Associates Degree - Golf Operations and Business Management

Golf Academy of America

Bachelor of Science - Business Management, Digital Marketing

Cambridge College

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