Summary
Overview
Work History
Education
Skills
Timeline
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Jody Baade

Albany

Summary

Dynamic Patient Registration Representative with SSM Health Monroe Clinic, skilled in insurance verification and fostering patient relations. Achieved streamlined appointment scheduling, enhancing patient experience and reducing wait times. Committed to maintaining patient confidentiality while delivering compassionate service and efficiently resolving inquiries, ensuring a positive and supportive environment for all patients.

Overview

9
9
years of professional experience

Work History

Patient Registration Representative

SSM Health Monroe Clinic
10.2024 - Current
  • Facilitated patient check-in processes, ensuring accuracy of demographic and insurance information.
  • Assisted patients in navigating registration forms, promoting a positive patient experience.
  • Collaborated with medical staff to streamline appointment scheduling and reduce wait times.
  • Resolved patient inquiries regarding registration and billing efficiently and courteously.
  • Educated patients on available clinic services and resources for improved care access.
  • Maintained confidentiality of patient records in adherence to HIPAA regulations.
  • Verified insurance coverage to confirm patient coverage for necessary medical services.
  • Gathered demographic and insurance information to register patients for medical appointments.
  • Ensured positive first impression, greeting patients warmly and providing clear directions within facility.
  • Facilitated positive patient experiences by offering compassionate service, anticipating needs, and providing assistance throughout the registration process.

Linen Service Associate

SSM Health Monroe Clinic
05.2016 - 10.2024

Dirty linens are brought in, sorted, And put into commerical washers. After being washed they are dried in commercial dryers. Sheets and pillow cases are put thru a hot oil fired ironer and then into folder. After linens are dried they are folded by hand and placed in clean storage room. In the mornings clean linens are delivered to appropriate departments in the hospital and clinic buildings.

Education

Juda School
Juda, WI

Skills

  • Insurance verification
  • Payment collection
  • Patient confidentiality
  • Patient relations

Timeline

Patient Registration Representative

SSM Health Monroe Clinic
10.2024 - Current

Linen Service Associate

SSM Health Monroe Clinic
05.2016 - 10.2024

Juda School