Taylor Knudson
Manning,SC
Summary
Dynamic Patient Registration Representative with a proven track record at Prisma Health Tuomey Hospital, excelling in insurance verification and patient relations. Adept at streamlining processes to enhance efficiency and reduce wait times, while maintaining HIPAA compliance. Strong interpersonal skills foster positive patient experiences and support seamless healthcare delivery.
Developed exceptional communication and organizational skills in fast-paced healthcare environment. Skilled in managing patient information and providing excellent customer service. Looking to transition into new field, leveraging these transferable skills to contribute effectively in different professional setting.
Personable and positive individual with strong interpersonal skills and knack for making patients feel comfortable. Well-versed in medical terminology and patient data management, ensuring accurate and efficient registration processes. Committed to enhancing patient experiences and streamlining administrative tasks.
Overview
4
4
years of professional experience
Work History
Patient Registration Representative
Prisma Health Tuomey Hospital
10.2020 - 07.2021
- Verified insurance coverage to confirm patient coverage for necessary medical services.
- Gathered demographic and insurance information to register patients for medical appointments.
- Imaged and scanned patient and registration documentation into electronic patient records.
- Demonstrated adaptability in handling high-volume periods while maintaining a calm demeanor, resulting in efficient service delivery during peak hours.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Prepared patient charts before visits to facilitate easy access to relevant information for healthcare providers.
- Maintained patient confidentiality by adhering to HIPAA regulations and securing sensitive information.
- Maintained clean and organized workspaces to promote smooth operation and easy access to patient information.
- Secured patient privacy by learning and following HIPAA regulations to keep organization compliant with relevant laws.
- Explained financial responsibilities to patients as well as payment options and potential collection procedures imposed upon patients and other responsible parties.
- Assisted with training new hires on best practices for managing various aspects of the registration process including collecting sensitive information, navigating software systems, and maintaining confidentiality.
- Streamlined patient registration process by implementing efficient data entry techniques and maintaining organized records.
- Collected payments and co-pays from customers using large variety of insurance programs, adjusting amounts based on specific plan directives.
- Resolved scheduling conflicts to avoid double-booked appointments and provider availability issues.
- Scheduled [Number]+ daily appointments using computerized calendars.
- Participated in departmental meetings to discuss areas of improvement, identify solutions for challenges faced, and contribute to ongoing professional development.
- Enhanced patient satisfaction by providing clear communication, answering queries, and addressing concerns in a timely manner.
- Ensured accurate record-keeping by diligently verifying insurance information and obtaining necessary authorizations for services.
- Reduced wait times for patients by consistently processing registrations promptly and efficiently.
- Supported patient care, providing timely and accurate patient information to healthcare professionals.
Orthodontic Assistant
Coulter Orthodontics
09.2017 - 06.2020
- Prepared patient for orthodontist and performed simple tasks such as tightening braces and conducting preliminary examinations.
- Demonstrated strong communication skills while educating patients on oral hygiene practices specific to their orthodontic treatments.
- Took x-rays, photographs, and impressions of patients' teeth and mouth.
- Provided exceptional chairside assistance to orthodontist during complex procedures such as bracket placement and adjustments, aligner fittings, and appliance installations.
- Maintained detailed progress notes for each patient to support continuity of care throughout their treatment plan.
- Assisted in fabricating custom orthodontic appliances tailored to individual patient needs.
- Poured and shaped molds from impressions and trimmed molds in grinder.
- Improved patient comfort by efficiently assisting with orthodontic procedures and providing clear explanations of treatment plans.
- Managed emergency situations calmly, providing immediate care when necessary before escalating to the orthodontist if needed.
- Set appointments and made follow-up calls.
- Collaborated effectively with other team members to ensure smooth workflow within the practice.
- Prepped examination rooms, sterilized equipment and instruments and maintained appropriate tray setup.
- Taught patients strategies for boosting oral hygiene, controlling plaque, and protecting tooth enamel from long-term damage.
- Contributed to a welcoming and professional office environment by maintaining cleanliness and adhering to all safety protocols.
- Assisted orthodontists in applying braces, which led to successful treatment outcomes and patient satisfaction.
- Increased practice efficiency, managed multiple patient appointments simultaneously without compromising care quality.
- Conducted initial patient assessments, gathering vital information for orthodontist to create customized treatment plans.
- Streamlined digital imaging process, providing clear and precise images for treatment planning and progress tracking.
- Prepared patient X-rays and images for review by dentist.
- Scheduled and confirmed patient appointments.
- Exposed, developed and mounted dental x-rays.
- Assisted in chair-side dental procedures by filling cavities and taking impressions.
- Verified patient insurance eligibility and benefits.
- Measured and recorded vital statistics by taking patients' blood pressure, temperature, and pulse.
Education
Associate of Arts - Dental Hygiene
Central Carolina Technical College
Sumter, SC05-2017
Skills
- Insurance verification
- Payment collection
- Patient confidentiality
- Patient relations
- Eligibility determination
- Appointment scheduling
- Professionalism and ethics
- Electronic recordkeeping
- Medical terminology
- Data entry
- Data entry proficiency
- Healthcare industry
- Strong interpersonal skills
- HIPAA compliance
- Clerical support
- Insurance authorizations
- Medical report preparation
- Organization and time management
- Medical billing
- Referral verification
- Medical charting
Accomplishments
- Supervised team of 24 staff members.
Languages
English
Native or Bilingual
Spanish
Limited Working
Timeline
Patient Registration Representative
Prisma Health Tuomey Hospital
10.2020 - 07.2021
Orthodontic Assistant
Coulter Orthodontics
09.2017 - 06.2020
Associate of Arts - Dental Hygiene
Central Carolina Technical College
Similar Profiles
Mandi LeasureMandi Leasure
Referral Specialist, CHAA at Prisma Health Tuomey HospitalReferral Specialist, CHAA at Prisma Health Tuomey Hospital
Mallory AmesMallory Ames
Registered Nurse at Prisma Health Tuomey HospitalRegistered Nurse at Prisma Health Tuomey Hospital
Jessica CarrawayJessica Carraway
Certified Surgical Technologist at Prisma Health Tuomey HospitalCertified Surgical Technologist at Prisma Health Tuomey Hospital
KEOSHA HARRISONKEOSHA HARRISON
PCA at She Cares LLCPCA at She Cares LLC
Regina WellsRegina Wells
Administrative Assistant at Private PracticeAdministrative Assistant at Private Practice