JODY DAVENPORT
Harrisburg,PA
Summary
Personable Case Manager with a proven, veteran record of success managing and leading social services programs. Skilled in case management, administrative duties, technology, and leadership. Strong collaborator and committed to leading and inspiring teams to achieve shared goals.
Overview
18
18
years of professional experience
1
1
Certification
Work History
Case Manager II
Hamilton Health Center
03.2020 - Current
- Support staff with cases and concerns
- Provide case management support services and education to preconception, prenatal and inter-conception women, infants, and children and their families.
- Conduct bi-weekly home visits and assessments.
- Implemented strategies to increase public awareness of social and community service programs.
- Assess participant information, provides follow-up to care plan, and update and coordinate tracking of infant immunization records and medical records.
- Update changes to service plan to ensure progress toward goals and ensure adherence to the care plan.
- Submits monthly reports and other documentation as required in a timely manner
- Work under the constraints of federal regulations and procedures for the Healthy Start Program.
Benefits Specialists/Secretary
American Income Life
02.2019 - 01.2020
- Data entry on CAS system.
- Verified bank accounts over the phone.
- Scheduled appointments and conducted follow-up calls to prospective employees.
- Coordinated employee course enrollment and technical support requirements.
- Conducted consumer education phone calls.
- Resolved issues and inquiries from employees regarding health and welfare benefits and deductions through telephone, email, and in-person interactions.
- Maintained daily report documents, copying, filing, and light office cleaning.
TANF Eligibility Specialist
CCIS Of Dauphin County
05.2016 - 06.2018
- Educate and offer resource and referral services and Keystone Stars Program parent counseling.
- Analyze cases referred to our office from DCHS for eligibility for subsidized funding.
- Maintain and oversee family files for each eligible participating client.
- Review and process updates related to TANF cases in a time-sensitive manner.
- Obtain provider data and create enrollment and process provider transfers.
- Generate and process attendance invoices, child care payments, and weekly delinquent copays.
- Administrative duties; telephone calls, incoming emails, facsimiles, attending monthly meetings.
Low Income Eligibility Specialist/Team Lead
CCIS Of Dauphin County
10.2006 - 01.2018
- Managed the receptionist area, including greeting visitors and responding to telephone and in-person requests for information.
- Successfully managed a specific eligibility caseload.
- Schedule and conduct face-to-face interviews with clients to effectively present information and respond to questions.
- Administrative duties: technical support for computer and telephone systems, meeting logistics coordinator, copying, faxing, filing, and handled all incoming and outgoing correspondences.
- Built relationships with diverse stakeholders to achieve successful program implementation.
- Oversee pre-appeal hearing conferences and paperwork. Attended scheduled appeal hearings with the Bureau of Hearings and Appeals.
- Attended monthly DST and Educational Data System, Inc meetings
- Process monthly invoice attendance, and annual renewals; calculate and enter client's income for eligibility purposes.
- Evaluate and process incoming applications to determine eligibility and place clients on a waitlist for subsidized childcare funding.
- Provided customer service to client inquiries and complaint resolution.
- Coordinated and managed teen parent cases from area high schools.
- Compliance: HIPAA regulations, company policies; as well as federal, state, and local regulations. Maintained current, accurate, and complete information regarding client files, data records, and case.
Education
Diploma - Medical Assistant
Thompson Institute
Harrisburg, PA 2000
Diploma -
Central Dauphin East High School
Harrisburg, PA 1999
Skills
- Knowledge of office software and equipment
- Excellent interpersonal and communication skills
- Report Preparation and submission
- Strong organization skills
- Time management
- Open-minded and flexible
- Customer Relations
- Written Communication
Certification
Florida 2-15 Health & Life: Including Annuities and Variable Contracts
Timeline
Case Manager II
Hamilton Health Center
03.2020 - Current
Benefits Specialists/Secretary
American Income Life
02.2019 - 01.2020
TANF Eligibility Specialist
CCIS Of Dauphin County
05.2016 - 06.2018
Low Income Eligibility Specialist/Team Lead
CCIS Of Dauphin County
10.2006 - 01.2018
Diploma - Medical Assistant
Thompson Institute
Diploma -
Central Dauphin East High School
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