Carmen Iris Vega-Ayala
Harrisburg,PA
Summary
Well-organized Dental Office Manager focused on creating strategies and business models to align with business initiatives. Systematic about keeping budget and administrative requirements in line to optimize operations. Dependable with superior work ethic and dedication to high quality of services. Motivational leader and organizational problem-solver with advanced supervisory, team building and customer service skills. Experience stepping into roles and quickly making positive changes to drive company success. Focused on using training, monitoring and morale-building techniques to maximize employee engagement and performance.
Overview
29
29
years of professional experience
Work History
Dental Office Manager
Hamilton Health Center
Harrisburg, PA
03.2006 - 10.2020
- Responsible for positively motivating the dental team while maintaining work efficiency of the Dentist, Hygienist, EFDA (Expanded Function Dental Assistant) and DA (Dental Assistant). Well organized, friendly, and able to work under pressure while showing respect, courtesy, and professionalism for patients and employees.
- Ensured accurate data entry of patient information into the office management system.
- Managed all front desk operations, including phone calls and customer service inquiries.
- Maintained patient records, scheduled appointments, and handled billing inquiries.
Office Administrative Assistant
Dr. Juan R Rivera; Oral & Maxillofacial Surgeon
Humacao, PR
02.1995 - 10.2005
- Greeted visitors and answered incoming calls, providing information to callers or redirecting them to the appropriate personnel.
- Coordinate surgical procedures with the hospital, and complete all documentation and authorization for the procedure with the hospital and insurances.
- Organized and maintained filing systems, both paper and electronic.
- Created expense reports, tracked invoices, and processed payments.
Quality Control Technician
West Pharmaceutical Services Inc
Humacao, PR
01.1992 - 02.1995
- Performed visual and dimensional inspections of components, assemblies, and products to ensure compliance with customer specifications.
- Monitored production processes for quality control purposes, ensuring that all work is completed according to established standards.
- Maintained accurate records on product inspection results and reported findings to management team.
- Developed corrective action plans when needed to resolve quality issues.
- Reviewed engineering drawings and technical documents for accuracy and completeness prior to release for manufacturing use.
Education
Qualified Medical Interpreter
The Health Federation of Philadelphia
Philadelphia, PA05-2016
Recognizing And Reporting Child Abuse
University of Pittsburgh
Pittsburgh, PA08-2014
Based Communication For Administrative Staff
Temple Nest
Harrisburg, PA12-2013
Health Care Certification
American Health Care Academy
Harrisburg, PA02-2012
Dental Radiology
Harrisburg PA02-2005
Associate of Science - Dental Laboratory Technology
Mech-Tech College Dba Ramirez College of Business And Technology
Rio Piedras, PR06-1994
BBA - Business Administration
Sistema Universitario Ana G Mendez - Universidad Del Turabo
Gurabo, PR05-1993
Associate of Science - Expanded Function Dental Assistant
Huertas College
Caguas, PR03-1992
Skills
- Budget Management
- Office meetings
- Employee Training
- Treatment Planning
- Patient Relations
- Patient Care
Languages
Spanish
Professional
Timeline
Dental Office Manager
Hamilton Health Center
03.2006 - 10.2020
Office Administrative Assistant
Dr. Juan R Rivera; Oral & Maxillofacial Surgeon
02.1995 - 10.2005
Quality Control Technician
West Pharmaceutical Services Inc
01.1992 - 02.1995
Qualified Medical Interpreter
The Health Federation of Philadelphia
Recognizing And Reporting Child Abuse
University of Pittsburgh
Based Communication For Administrative Staff
Temple Nest
Health Care Certification
American Health Care Academy
Dental Radiology
Associate of Science - Dental Laboratory Technology
Mech-Tech College Dba Ramirez College of Business And Technology
BBA - Business Administration
Sistema Universitario Ana G Mendez - Universidad Del Turabo
Associate of Science - Expanded Function Dental Assistant
Huertas College
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