Jody Hanes
Surprise,AZ
Summary
Organized and dedicated Administrative Assistant with proven track record of providing exceptional customer service in fast-paced environments. Offering keen attention to detail and strong decision-making skills to manage multiple, concurrent tasks. Self-motivated work ethic to perform effectively in independent or team environments.
Overview
17
17
years of professional experience
Work History
Special Education Administrative Assistant
Paradise Valley Unified School District
07.2023 - 08.2025
- Coordinated scheduling for individualized education programs, enhancing communication between teachers and families.
- Maintained student records using specialized software, ensuring compliance with educational regulations and standards.
- Assisted in the development of training materials for staff, improving professional development opportunities in special education.
- Streamlined office operations by implementing efficient filing systems, reducing retrieval time for critical documents.
- Supported administrative team with efficient scheduling and coordination of special education meetings and events.
- Expedited resolution of parent concerns by promptly addressing questions or issues related to their child''s academic progress.
- Managed confidential student information, ensuring compliance with federal privacy regulations such as FERPA and HIPAA.
- Streamlined office procedures by maintaining organized filing systems and updating databases regularly.
- Managed filing system, entered data and completed other clerical tasks.
- Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
- Assisted coworkers and staff members with special tasks on daily basis.
- Built and maintained excellent customer relationships through timely response to inquiries and going above and beyond to accommodate unusual requests.
- Volunteered to help with special projects of varying degrees of complexity.
- Organized logistics and materials for each meeting and took detailed notes for later dissemination to key stakeholders.
- Recorded new hires, transfers, terminations, changes in job classifications and merit increases to main human resources files.
Human Resources Specialist
Paradise Valley Unified School District
07.2022 - 07.2023
- Managed recruitment processes, including job postings and candidate screening, to ensure optimal talent acquisition.
- Developed and implemented onboarding programs, enhancing new employee integration and engagement.
- Administered employee benefits programs, addressing inquiries and resolving issues for improved satisfaction.
- Conducted training sessions on HR policies and procedures, fostering compliance and awareness among staff.
- Implemented process improvements in HR operations, streamlining workflows and enhancing overall efficiency.
- Facilitated smooth onboarding processes for new hires, leading to faster integration into the workplace culture.
- Facilitated smooth onboarding experiences for new hires, ensuring they felt welcomed and well-informed.
- Resolved employee disputes with empathy and professionalism, maintaining harmonious work environment.
School Registrar
Paradise Valley Unified School District
09.2019 - 07.2022
- Managed student enrollment processes, ensuring accurate data entry into student information systems.
- Coordinated schedule adjustments for staff and students to optimize resource allocation.
- Oversaw the maintenance of academic records, ensuring compliance with district policies and regulations.
- Developed and implemented efficient registration procedures, enhancing overall workflow effectiveness.
- Trained new staff on registrar duties and system usage, promoting knowledge sharing within team.
- Collaborated with faculty to ensure timely distribution of report cards and transcripts, maintaining communication standards.
- Maintained accurate student records through diligent monitoring and data entry, ensuring compliance with state and federal regulations.
- Provided exceptional customer service to parents and students, addressing inquiries and resolving issues in a timely manner.
- Coordinated with other departments to ensure seamless communication regarding student records and program requirements.
- Informed students about academic policies such as grading systems, transfer credits, course withdrawals or drops in a clear manner.
Records Officer
Paradise Valley Unified School District
08.2014 - 09.2019
- Organized and maintained accurate student records in compliance with district policies.
- Implemented electronic filing systems to enhance document retrieval efficiency.
- Trained staff on record-keeping procedures and best practices for data entry.
- Reviewed and audited records for accuracy, ensuring adherence to regulatory standards.
- Coordinated the processing of student enrollment and transfer documentation effectively.
- Collaborated with educational staff to resolve discrepancies in student information promptly.
- Maintained strict confidentiality standards, ensuring the privacy of sensitive information for clients and employees.
- Managed physical storage units, maintaining organization and accessibility of archived files.
- Served as a subject matter expert on records-related matters during legal proceedings or audits, reinforcing company credibility through accurate representation of relevant documentation.
- Assisted with typing, data entry, and answering incoming calls as required.
Gas Station Manager
Valero
03.2012 - 05.2014
- Oversaw daily operations, ensuring compliance with safety regulations and company policies.
- Managed inventory levels, optimizing stock replenishment and reducing waste.
- Trained and mentored staff on customer service best practices and operational procedures.
- Implemented process improvements to enhance fuel delivery efficiency and reduce downtime.
- Developed schedules for team members, ensuring adequate coverage during peak hours.
- Resolved customer complaints promptly, enhancing satisfaction and loyalty.
- Coordinated maintenance of equipment, minimizing disruptions to service delivery.
- Monitored fuel inventory levels closely, placing timely orders to prevent shortages or overstock situations impacting profitability.
- Managed daily cash reconciliations accurately, ensuring proper accounting procedures were followed consistently.
- Provided exceptional customer service, resolving issues quickly and efficiently to maintain loyalty.
- Enhanced customer satisfaction by implementing efficient service protocols and staff training.
- Oversaw staff recruitment and training processes, building a skilled workforce capable of handling diverse responsibilities effectively.
- Led team meetings fostering open dialogue about concerns or suggestions resulting in improved operational efficiency.
- Strengthened relationships with local businesses through community engagement initiatives promoting mutually beneficial partnerships.
Hotel Front Desk Clerk
Comfort Inn & Suites
10.2011 - 03.2012
- Managed guest check-ins and check-outs efficiently, ensuring smooth front desk operations.
- Assisted guests with inquiries, providing exceptional customer service to enhance satisfaction.
- Processed reservations through property management system, maintaining accurate booking records.
- Coordinated room assignments and special requests, optimizing guest experiences during stays.
- Resolved guest complaints promptly, implementing solutions to improve overall satisfaction ratings.
- Monitored lobby area for cleanliness and organization, contributing to welcoming atmosphere.
- Collaborated with housekeeping and maintenance teams to address guest needs effectively.
- Collected room deposits, fees, and payments.
- Handled financial transactions accurately, ensuring proper billing and payment processing.
Campus Monitor
Paradise Valley Unified School District
11.2008 - 10.2011
- Supervised student behavior in common areas, ensuring safety and adherence to school policies.
- Collaborated with faculty to create a positive and secure learning environment for students.
- Monitored campus activities, identifying and addressing potential issues proactively.
- Assisted in emergency response procedures, maintaining calm during critical situations.
- Facilitated communication between students and administration regarding concerns or incidents.
- Assisted teachers with classroom management tasks when called upon during high-traffic times or challenging situations.
- Collaborated with administrators to develop and implement security measures for special events on campus.
- Assisted in maintaining a positive school environment by enforcing school policies and procedures.
Education
High School Diploma -
North Canyon High School
Phoenix, AZSkills
- Teamwork and collaboration
- Fast learner
- Problem-solving
- Time management
- Attention to detail
- Multitasking
- Reliability
- Excellent communication
- Adaptability and flexibility
- Customer and client relations
- Relationship building
- Self motivation
Timeline
Special Education Administrative Assistant
Paradise Valley Unified School District
07.2023 - 08.2025
Human Resources Specialist
Paradise Valley Unified School District
07.2022 - 07.2023
School Registrar
Paradise Valley Unified School District
09.2019 - 07.2022
Records Officer
Paradise Valley Unified School District
08.2014 - 09.2019
Gas Station Manager
Valero
03.2012 - 05.2014
Hotel Front Desk Clerk
Comfort Inn & Suites
10.2011 - 03.2012
Campus Monitor
Paradise Valley Unified School District
11.2008 - 10.2011
High School Diploma -
North Canyon High School