Jody Hanes
Surprise,AZ
Summary
Organized and dedicated Administrative Assistant with proven track record of providing exceptional customer service in fast-paced environments. Offering keen attention to detail and strong decision-making skills to manage multiple, concurrent tasks. Self-motivated work ethic to perform effectively in independent or team environments.
Overview
17
17
years of professional experience
Work History
Special Education Administrative Assistant
Paradise Valley Unified School District
Phoenix, AZ
07.2023 - 08.2025
- Coordinated scheduling for individualized education programs, enhancing communication between teachers and families.
- Maintained student records using specialized software, ensuring compliance with educational regulations and standards.
- Assisted in the development of training materials for staff, improving professional development opportunities in special education.
- Streamlined office operations by implementing efficient filing systems, reducing retrieval time for critical documents.
- Supported administrative team with efficient scheduling and coordination of special education meetings and events.
- Expedited resolution of parent concerns by promptly addressing questions or issues related to their child''s academic progress.
- Managed confidential student information, ensuring compliance with federal privacy regulations such as FERPA and HIPAA.
- Streamlined office procedures by maintaining organized filing systems and updating databases regularly.
- Managed filing system, entered data and completed other clerical tasks.
- Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
- Assisted coworkers and staff members with special tasks on daily basis.
- Built and maintained excellent customer relationships through timely response to inquiries and going above and beyond to accommodate unusual requests.
- Volunteered to help with special projects of varying degrees of complexity.
- Organized logistics and materials for each meeting and took detailed notes for later dissemination to key stakeholders.
- Recorded new hires, transfers, terminations, changes in job classifications and merit increases to main human resources files.
Human Resources Specialist
Paradise Valley Unified School District
Phoenix, AZ
07.2022 - 07.2023
- Managed recruitment processes, including job postings and candidate screening, to ensure optimal talent acquisition.
- Developed and implemented onboarding programs, enhancing new employee integration and engagement.
- Administered employee benefits programs, addressing inquiries and resolving issues for improved satisfaction.
- Conducted training sessions on HR policies and procedures, fostering compliance and awareness among staff.
- Implemented process improvements in HR operations, streamlining workflows and enhancing overall efficiency.
- Facilitated smooth onboarding processes for new hires, leading to faster integration into the workplace culture.
- Facilitated smooth onboarding experiences for new hires, ensuring they felt welcomed and well-informed.
- Resolved employee disputes with empathy and professionalism, maintaining harmonious work environment.
School Registrar
Paradise Valley Unified School District
Phoenix, AZ
09.2019 - 07.2022
- Managed student enrollment processes, ensuring accurate data entry into student information systems.
- Coordinated schedule adjustments for staff and students to optimize resource allocation.
- Oversaw the maintenance of academic records, ensuring compliance with district policies and regulations.
- Developed and implemented efficient registration procedures, enhancing overall workflow effectiveness.
- Trained new staff on registrar duties and system usage, promoting knowledge sharing within team.
- Collaborated with faculty to ensure timely distribution of report cards and transcripts, maintaining communication standards.
- Maintained accurate student records through diligent monitoring and data entry, ensuring compliance with state and federal regulations.
- Provided exceptional customer service to parents and students, addressing inquiries and resolving issues in a timely manner.
- Coordinated with other departments to ensure seamless communication regarding student records and program requirements.
- Informed students about academic policies such as grading systems, transfer credits, course withdrawals or drops in a clear manner.
Records Officer
Paradise Valley Unified School District
Phoenix, AZ
08.2014 - 09.2019
- Organized and maintained accurate student records in compliance with district policies.
- Implemented electronic filing systems to enhance document retrieval efficiency.
- Trained staff on record-keeping procedures and best practices for data entry.
- Reviewed and audited records for accuracy, ensuring adherence to regulatory standards.
- Coordinated the processing of student enrollment and transfer documentation effectively.
- Collaborated with educational staff to resolve discrepancies in student information promptly.
- Maintained strict confidentiality standards, ensuring the privacy of sensitive information for clients and employees.
- Managed physical storage units, maintaining organization and accessibility of archived files.
- Served as a subject matter expert on records-related matters during legal proceedings or audits, reinforcing company credibility through accurate representation of relevant documentation.
- Assisted with typing, data entry, and answering incoming calls as required.
Gas Station Manager
Valero
Pauls Valley, OK
03.2012 - 05.2014
- Oversaw daily operations, ensuring compliance with safety regulations and company policies.
- Managed inventory levels, optimizing stock replenishment and reducing waste.
- Trained and mentored staff on customer service best practices and operational procedures.
- Implemented process improvements to enhance fuel delivery efficiency and reduce downtime.
- Developed schedules for team members, ensuring adequate coverage during peak hours.
- Resolved customer complaints promptly, enhancing satisfaction and loyalty.
- Coordinated maintenance of equipment, minimizing disruptions to service delivery.
- Monitored fuel inventory levels closely, placing timely orders to prevent shortages or overstock situations impacting profitability.
- Managed daily cash reconciliations accurately, ensuring proper accounting procedures were followed consistently.
- Provided exceptional customer service, resolving issues quickly and efficiently to maintain loyalty.
- Enhanced customer satisfaction by implementing efficient service protocols and staff training.
- Oversaw staff recruitment and training processes, building a skilled workforce capable of handling diverse responsibilities effectively.
- Led team meetings fostering open dialogue about concerns or suggestions resulting in improved operational efficiency.
- Strengthened relationships with local businesses through community engagement initiatives promoting mutually beneficial partnerships.
Hotel Front Desk Clerk
Comfort Inn & Suites
Pauls Valley, OK
10.2011 - 03.2012
- Managed guest check-ins and check-outs efficiently, ensuring smooth front desk operations.
- Assisted guests with inquiries, providing exceptional customer service to enhance satisfaction.
- Processed reservations through property management system, maintaining accurate booking records.
- Coordinated room assignments and special requests, optimizing guest experiences during stays.
- Resolved guest complaints promptly, implementing solutions to improve overall satisfaction ratings.
- Monitored lobby area for cleanliness and organization, contributing to welcoming atmosphere.
- Collaborated with housekeeping and maintenance teams to address guest needs effectively.
- Collected room deposits, fees, and payments.
- Handled financial transactions accurately, ensuring proper billing and payment processing.
Campus Monitor
Paradise Valley Unified School District
Phoenix, AZ
11.2008 - 10.2011
- Supervised student behavior in common areas, ensuring safety and adherence to school policies.
- Collaborated with faculty to create a positive and secure learning environment for students.
- Monitored campus activities, identifying and addressing potential issues proactively.
- Assisted in emergency response procedures, maintaining calm during critical situations.
- Facilitated communication between students and administration regarding concerns or incidents.
- Assisted teachers with classroom management tasks when called upon during high-traffic times or challenging situations.
- Collaborated with administrators to develop and implement security measures for special events on campus.
- Assisted in maintaining a positive school environment by enforcing school policies and procedures.
Education
High School Diploma -
North Canyon High School
Phoenix, AZSkills
- Teamwork and collaboration
- Fast learner
- Problem-solving
- Time management
- Attention to detail
- Multitasking
- Reliability
- Excellent communication
- Adaptability and flexibility
- Customer and client relations
- Relationship building
- Self motivation
Timeline
Special Education Administrative Assistant
Paradise Valley Unified School District
07.2023 - 08.2025
Human Resources Specialist
Paradise Valley Unified School District
07.2022 - 07.2023
School Registrar
Paradise Valley Unified School District
09.2019 - 07.2022
Records Officer
Paradise Valley Unified School District
08.2014 - 09.2019
Gas Station Manager
Valero
03.2012 - 05.2014
Hotel Front Desk Clerk
Comfort Inn & Suites
10.2011 - 03.2012
Campus Monitor
Paradise Valley Unified School District
11.2008 - 10.2011
High School Diploma -
North Canyon High School