Lorena Palacios
Simi Valley,CA
Summary
Dynamic professional with a proven track record in administrative support and customer service, exemplified during my tenure at California Virtual Academy. Skilled in Microsoft Office and sensitive material handling, I excel in streamlining data entry documentation and enhancing client relations. My adeptness in records management and problem-solving has consistently improved operational efficiency.
Overview
18
18
years of professional experience
Work History
Special Education Administrative Assistant
California Virtual Academy
Simi Valley, USA
07.2022 - Current
- Managed data entry into various computer systems related to special education programs.
- Facilitated communication between parents, students and school personnel regarding individualized education plans.
- Provided clerical assistance to the Special Education Department including filing, copying, scanning and faxing documents.
- Initiated and managed requests for special education records through email or fax
Customer Service Representative
CostPlus World Market
Simi Valley, USA
11.2019 - 12.2020
- Utilized point-of-sale systems to process transactions accurately
- Maintained organized merchandise displays to attract customers
- Resolved customer complaints in a professional manner.
- Stocked shelves, racks, cases, bins, and tables with new or transferred merchandise.
Insurance Clerk / Adjuster
Western Mutual Homeowners Insurance
Calabasas, USA
06.2006 - 11.2014
- Investigated small property insurance claims to determine coverage.
- Answered incoming phone calls, responded to inquiries and transferred calls as needed.
- Maintained filing systems for confidential documents; organized files for easy retrieval of information when requested.
- Provided interpretation services during recorded statements.
Education
College Coursework Towards Degree - Computer Information Technology
California State University At Northridge
Northridge, CA10.2021
College Coursework Towards Degree - IGETC requirements, satisfying general education transfer
Los Angeles Pierce College
Woodland Hills, CA06.2020
Skills
- Administrative Support
- Microsoft Office expertise
- Sensitive material handling
- Records Management
- Customer Service
- Data entry documentation
Projects
PTA Volunteer - Vista Fundamental, Provided assistance in school events and fundraising activities, enhancing support for school programs. Volunteered inside classrooms interacting with teachers and elementary school-aged children.
Languages
- Fluent in English
- Fluent in Spanish
Languages
Spanish
Professional
References
References available upon request.
Timeline
Special Education Administrative Assistant
California Virtual Academy
07.2022 - Current
Customer Service Representative
CostPlus World Market
11.2019 - 12.2020
Insurance Clerk / Adjuster
Western Mutual Homeowners Insurance
06.2006 - 11.2014
College Coursework Towards Degree - Computer Information Technology
California State University At Northridge
College Coursework Towards Degree - IGETC requirements, satisfying general education transfer
Los Angeles Pierce College
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