Jody James
North Las Vegas,NV
Summary
Detail-oriented, organized and meticulous employee. Works at fast pace to meet tight deadlines. Enthusiastic team player ready to contribute to company success.
Overview
14
14
years of professional experience
Work History
Content Moderator
Telus International
01.2021 - Current
- Suggested improvements to content to enhance quality and accuracy.
- Acquired in-depth knowledge of content areas to provide effective edits.
- Edited and revised wide array of content for accuracy, clarity and consistency.
- Proofread, edited and evaluated final copy to verify content aligned with established guidelines.
External Technical Support , Logistics Specialist
UPS
09.2016 - 01.2021
- Provided high-level technical support by resolving inquiries by phone, e-mail and web consistent with department and team service levels and goals.
- Assisted customers in identifying issues and explained solutions to restore service and functionality.
- Walked individuals through basic troubleshooting tasks.
- Responded to support requests from end-users and patiently walked individuals through basic troubleshooting tasks.
- Verified transactions, product orders and shipping dates and entered information into databases and reports.
- Collaborated with shipping department staff to facilitate smooth materials returns to correct vendors.
- Coordinated driver dispatch to accomplish daily delivery requirements.
Office Manager
Just You
12.2009 - 09.2016
- Maintained computer and physical filing systems.
- Created, maintained and updated filing systems for paper and electronic documents.
- Updated reports, managed accounts, and generated reports for company database.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
- Developed and maintained successful relationships with vendors, suppliers and contractors.
- Coordinated incoming and outgoing shipments to maintain schedules.
- Tracked supply, equipment and product inventory quantities to maintain necessary levels.
Education
Associate of Arts -
University of Hawaii At Manoa
Honolulu, HIDayton School of Medical Massage
Dayton, OH05.2004
High School Diploma -
Mililani High School
Mililani Town, HI06.1989
Skills
- Shipment Coordinating
- Inventory Restocking
- Overseeing Deliveries
- Content Editing
- Quality Control Analysis
- Customer service
- Attention to Detail
- Critical Thinking
Timeline
Content Moderator
Telus International
01.2021 - Current
External Technical Support , Logistics Specialist
UPS
09.2016 - 01.2021
Office Manager
Just You
12.2009 - 09.2016
Associate of Arts -
University of Hawaii At Manoa
Dayton School of Medical Massage
High School Diploma -
Mililani High School
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