Jody K Gorst

• Enhance client satisfaction by providing compassionate care for pets during their appointments.
• Manage inventory of medical supplies, optimizing stock levels for efficient clinic operations.
• Implement record-keeping systems to improve data accuracy and accessibility for medical histories.
• Effectively manage time-sensitive tasks while maintaining high-quality patient care through multitasking abilities during busy shifts at the clinic.
• Administer vaccinations and medications to ensure optimal animal health.
• Restrained animals to protect veterinarians from potential harm.
• Collect blood samples for laboratory analysis.
• Educate clients on preventive care measures such as vaccination schedules, heartworm prevention, flea/tick control, dental hygiene, and nutrition guidelines.
• Maintain clean examination rooms, equipment, and treatment areas to ensure a safe and sanitary environment for both patients and staff members.
• Conduct diagnostic tests such as blood work, and x-rays, to aid in accurate diagnosis and treatment planning.
• Assist in euthanasia procedures with empathy and compassion, providing emotional support to grieving pet owners during difficult times.

• Assisted veterinarians in performing medical procedures, including administering medications, taking X-rays, and conducting laboratory tests
• Educated pet owners on preventive care measures such as flea control, heartworm prevention, and nutrition guidelines
• Provided post-operative care instructions to pet owners regarding wound management, medication administration etc
• Maintained cleanliness of examination rooms before/after appointments
• Restrained animals safely during examinations or treatments using appropriate techniques
• Provided support and comfort to anxious or distressed animals during their stay at the clinic
• Administered intravenous fluids and medications as directed by veterinarians
• Fed, medicated and cared for boarding pets at our facility

• Administered vaccinations and medications to ensure animal health and compliance with treatment plans.
• Assisted in surgical procedures, maintaining sterile environments and providing support to veterinarians.
• Monitored vital signs during anesthesia, ensuring patient safety throughout procedures.
• Educated pet owners on proper care practices, enhancing client relationships and promoting animal welfare.
• Guided patients and clients into exam rooms and obtain all necessary information for their visit.
• Restrained patients during examinations and/or any necessary procedures.
• Administered vaccines and other subcutaneous or intramuscular injections.
• Assisted with radiographs.
• Obtained blood samples
• Performed in-house diagnostics

• Managed front desk operations, ensuring efficient patient check-in and appointment scheduling.
• Assisted clients with inquiries, providing exceptional customer service and support.
• Coordinated communication between veterinary staff and clients for improved service delivery.
• Maintained accurate patient records in electronic systems, ensuring data integrity and confidentiality.
• Scheduled appointments for examinations, vaccinations, treatments and surgeries
• Provided information on vaccines, medications and general care, as well as status reports on hospitalized patients to their owners
• Placed clients and pets into examination rooms, verified all services to be performed and provide information to the attending doctor
• Assisted doctor and assistants in examination rooms and treatment areas
• Answered phone calls, scheduled appointments and other clerical duties

• Assisted veterinarians and technicians during exams and procedures
• Performed in-house diagnostics using laboratory equipment
• Answered telephone calls and efficiently assisted clients with t needs, whether charging them out over the phone, scheduling appointments or gathering patient information
• Adhered to Covid-19 protocols which included minimal contact clients who were not allowed to enter the facility by social distance via our backyard area while wearing appropriate PPE

• Assisted veterinarians during examinations and procedures, ensuring patient comfort and safety.
• Monitored animal behavior and health status, reporting changes to veterinary staff promptly.
• Managed inventory of medical supplies, ensuring availability for surgical and treatment needs.
• Educated pet owners on post-operative care and preventative health measures for their animals.
• Provided compassionate care and a home away from home for boarded and hospitalized pets
• Maintained medical records
• Prepared surgical suite and surgical patients
• Filled prescriptions
• Performed laboratory work and diagnostic imaging
• Provided assistance to our Veterinary Technician and Veterinarian
• Recorded pets’ weight and other vital signs upon arrival
• Provided patient restraint during procedures and examinations
• Administered medication to boarding or hospitalized pets
• Provided assistance during radiology procedures
• Cleaned and maintained the examination, treatment, and surgical rooms as well as the clinic area
• Set up for surgical procedures and dental cleanings
• Calmed and soothed anxious patients
• Adhered to hospital’s safety and wellness regulations

• Assisted in landscape design implementation, ensuring adherence to client specifications and aesthetics.
• Operated a variety of landscaping tools and equipment, maintaining safety standards and efficiency.
• Collaborated with team members to execute planting schedules, enhancing project timelines and quality.
• Monitored plant health and performed routine maintenance tasks to promote optimal growth and appearance.

• Performed such gardening duties as weeding, planting, raking, watering, and trimming bushes and trees by using hand and mechanical tools in all weather conditions

• Hand loaded work truck with large amounts of tree and bush debris and thoroughly cleaned up work site areas

• Managed patient scheduling and appointment confirmations to optimize office workflow.
• Provided front desk support, ensuring a welcoming environment for patients and visitors.
• Coordinated patient intake processes, verifying insurance information and medical histories.
• Handled multi-line phone system, efficiently routing calls to appropriate staff members.

• Greeted patients at the front desk by welcoming, directing and announcing them appropriately

• Maintained contact with patients through incoming and outgoing phone calls and email correspondence

• Scheduled appointments and discussed treatment options and costs with patients

• Ensured that all areas were kept clean and organized

• Maintained and organized all patient files and records

• Documented the daily flow of cash and organized all end of day transactions

• Provided general office support and other clerical duties

• Assisted with the sterilization and organization of dental instruments

• Developed and implemented engaging activities for children and youth, enhancing overall program participation.
• Assisted in planning and coordinating events, ensuring compliance with safety regulations and guidelines.
• Collaborated with team members to create inclusive environments for diverse populations within programs.
• Monitored program participants' progress, providing feedback to enhance personal development and social skills.

• Provided care, supervision, oversight and accountability for program participants (children ages 6 weeks to 12 years) in compliance with DOD Army and local policies, guidance and standards

• Maintained program participation data and daily reports

• Assisted in providing and leading planned activities for participants

• Established an environment that promoted positive interactions with children, youth and adults

Helped prepare, arrange and maintain indoor and outdoor activity areas and materials to accommodate daily schedule

• Supervised participants during outings, field trips and special events

• Promoted and modelled positive safety, fitness, health and nutrition practices

• Completed designated training requirements and records

Routinely maintained documents and files while also assisting with daily administrative tasks

• Ensure that the facility's accommodations are kept clean and organized and are in proper functioning order
• Perform manual labour by receiving shipments, and by setting up events and conferences, both on and off site
• Provide customer service to those who wish to utilize our bowling lanes
• Assist customers over the phone or in person with conference room or lane party reservations

• Scheduled appointments for examinations, vaccinations, treatments and surgeries using AVIMARK practice management software
• Provided information on vaccines, medications and general care, as well as status reports on hospitalized patients to their owners
• Recieved incoming clients by preparing necessary registration forms and entered them into AVIMARK
• Prepared new client/patient files and updated existing ones
• Placed clients and pets into examination rooms, verified all services to be preformed, and provided information to the attending doctor
• Recorded patient information by communicating with the owner
• Assisted clients with prescription medication refills and prescription diets, flea control products and non-prescription products
• Reordered all veterinary prescription diets and managed products by organizing and maintaining stock
• Recieved payments for services and ensured that computer invoices were maintained accurately
• Closed out cash drawer on end of day shifts
• Checked waiting room and public areas for necessary cleaning
• Assisted doctors and technicians in examination rooms and treatment areas
• Restrained animals for doctors and technicians
• Prepared and administered vaccinations

• Assisted in the rescue and rehabilitation of local wildlife
• Ensured the proper medical care and nutrition of sick or injured animals
• Scheduled and maintained specific nutritional needs
• Examined animals and determined the best course of treatment
• Administered oral and subcutaneous medications
• Treated wounds
• Obtained and analyzed blood and fecal samples
• Maintained appropriate enclosures
• Cleaned and disinfected instruments, equipment, and enclosures
• Provided positive public relations by offering advice and assistance in person or over the phone

• Provided the proper care and nutrition to both hospitalized patients as well boarded patients
• Ensured that exam rooms, treatment and surgery wards, kennel areas, as well as the pharmacy, lab and radiology areas were kept clean, stocked and orderly
• Adhered to weekly sanitation standards with extensive cleaning of certain areas
• Cleaned kennels and cages through a strict regimen of sanitation on a regular basis
• Performed grooming tasks such as proper bathing and drying, thorough brushing and de-matting and provided styled clippings and nail trims
• Administered all medications at the times specified by the prescription label to hospitalized and boarded patients
• Performed blood draws from various veins
• Placed intravenous catheters
• Monitored anesthetized patients and prepare them for surgical procedures
• Regularly performed dental prophylaxis which involved the use of such instruments as dental probes and scalers as well as an ultrasonic scaler and polisher
• Assisted the veterinarian with surgical procedures by monitoring the patient with the aide of pulse oximeters and apnea monitors while providing the doctor with the necessary tools and items needed for each specific surgery
• Kept surgical instruments clean and sanitized by means of hand scrubbing, and the use of both an ultrasonic unit as well as an autoclave
• Prepared surgical packs in the proper fashion
• Performed certain laboratory tests in house with the aide of snap tests as well as centrifuges
• Properly restrained animals during examinations and certain procedures

• Operated cash register for customer transactions
• Maintained a well stocked, clean and organized sales floor
• Provided customers with product knowledge and aided them in selecting their desired purchases
• Assisted with floor sets by rearranging merchandise and fixtures

• Provided exceptional customer service, addressing inquiries and resolving issues promptly.
• Assisted in inventory management, ensuring accurate stock levels and product availability.
• Maintained cleanliness and organization of sales floor, enhancing shopping experience for customers.
• Collaborated with team members to execute promotional displays and optimize product placement.
• Performed the daily feeding and general care of the small animals available for sale.
• Developed strong relationships with customers, driving repeat business through personalized interactions.
• Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
• Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.

• Provided customers with knowledge of our products as well as making sure that their purchases met their exact needs
• Visual merchandising as well as restocking
• Worked at the cash register and offered customers with a final enjoyable encounter while making sure their requirements were met at our store
• Performed mild warehouse chores which included organizing of products and inventory
• Assisted in price changes as well as sign making
• Trained new employees

• Assisted my supervisor with provider benefits duties
• Informed doctors over the phone of their benefits
• Updated doctor's information in our computer database system
• I temporarily held this position during a family emergency trip to my hometown.

• Manually inserted fliers into advertisements that were to be added into newspapers during production
• Sorted and bundled newspapers directly after printing
• Operated light machinery involved with the final printing and distribution process of the newspaper