Jody Lamb
Summary
Facilities management expert with extensive experience in critical infrastructure operations and team leadership. Specializes in developing comprehensive maintenance documentation and preventive schedules to ensure optimal system performance. Skilled in managing vendor relationships and implementing cost-effective strategies across multi-site operations.
Overview
37
37
years of professional experience
Work History
Assistant Chief: Critical Facility Engineering
Jones Lang LaSalle (JLL)
08.2022 - Current
- Supervised and mentored technical operations team in large-scale Level II multi-customer data facility, enhancing team capabilities and ensuring operational excellence
- Developed and managed 52-week preventive maintenance schedule for critical facility environments, ensuring maximum equipment uptime and reliability
- Develop a comprehensive site documentation suite encompassing Methods of Procedure (MOP) for maintenance, Standard Operating Procedures (SOP) for routine tasks, and Emergency Operating Procedures (EOP) for disaster response. Apply this framework to all critical infrastructure, including HVAC, Generators, ATS gear, and UPS systems.
Head of US Service
Utron Parking Inc. (CityLift)
10.2021 - 05.2022
- Served as the primary account manager for 37 corporate clients, directing all aspects of the customer lifecycle and relationship.
- Negotiated over $900k in service agreement revenue while directing the company’s overall budget and financial strategy.
- Directed and negotiated vendor contracts for nationwide automated parking system deployments, ensuring alignment with project scopes and operational budgets.
- Administered field service dispatch software, optimizing technician scheduling and routing to enhance service delivery and responsiveness.
- Directed nationwide construction operations, managing a portfolio of superintendents across multiple concurrent projects.
- Troubleshoot and diagnose low voltage and medium voltage electrical systems including PLC, Kiosk controls, modules, motors, and switches.
- Perform mechanical and structural inspections, preventative maintenance, and corrective repairs across all operational assets.
National Director of Service
CityLift Parking Inc.
01.2021 - 10.2021
- Directed negotiations and managed service agreements for 70+ automated parking structures nationwide, ensuring compliance and operational efficiency.
- Led and mentored a geographically dispersed team of field service technicians to ensure optimal system uptime.
- Led and mentored a geographically dispersed team of field service technicians to ensure optimal system uptime.
- Led and mentored a geographically dispersed team of field service technicians to ensure optimal system uptime.
- Troubleshoot and diagnose low- and medium-voltage electrical systems, including PLCs, kiosk controls, modules, motors, and switches.
- Execute mechanical and structural inspections and preventive maintenance across all operating systems.
Facility Manager
Jones Lang LaSalle (JLL)
05.2020 - 12.2020
- Managed critical infrastructure and operations across multiple Tier II Data Centers, achieving maximum uptime and robust security protocols.
- Directed comprehensive facility operations, mitigating risk through strict change management control and proactive maintenance strategies.
- Directed Salt Lake City Administrative Facility Portfolio for Wells Fargo, collaborating with VP of Facilities to enhance operational efficiency.
- Managed, mentored, and optimized the performance of an 8-member technical team (Building Engineer and 7 technicians).
- Executed large-scale capital improvement and construction projects concurrently across 4 regional sites.
Head of Facilities: Americas
Solera Inc.
11.2017 - 04.2020
- Directed comprehensive lease negotiations for corporate offices across Canada, the U.S., Central America, and South America.
- Directed international office renovations and new builds spanning Canada to Brazil, ensuring all milestones were met on time and within budget.
- Spearheaded multiple, multi-site data center construction projects, implementing cost-control strategies to drive efficiency and financial savings
- Directed global commercial vendor negotiations.
- Mentored and developed regional and individual facility managers across portfolio, enhancing operational effectiveness.
Regional Facilities Manager
Solera Inc.
08.2011 - 11.2017
- Managed and oversee all US Data Centers including 1 Tier III, 3 Tier II and 6 Tier III locations.
- Managed office design and construction projects in multiple locations.
- Oversaw and maintained budgets for individual offices, aligning expenditures with operational goals.
- Negotiated commercial office leases across multiple states, ensuring favorable terms and compliance.
- Managed vendor relationships, ensuring quality of work and performance met established standards.
- Managed and supported individual facility managers.
- Implemented Emergency Response Teams and plans for each office.
- Management and preventive maintenance of all critical systems and monthly, quarterly, semiannual, and annual inspections.
- Maintained ISO/SOC compliant facilities and passed audits for each office.
Account Manager/Trainer
Solutionreach Inc.
03.2007 - 03.2011
- Managed 80-120 customer accounts, ensuring consistent service and support to meet client needs.
- Trained office staff, investigated client issues, and provided timely recommendations and action plans to enhance customer satisfaction.
- Monitored software updates and informed customers, ensuring they remained knowledgeable about changes impacting their use.
Ski Lift Mechanic
Park City Mountain Resort
08.2002 - 03.2007
- Maintained ski lifts to ensure safety and reliability for public transportation.
- Completed all preventive maintenance for yearly certification.
- Developed and implemented yearly maintenance schedules to ensure compliance with safety standards.
- Troubleshoot and diagnose low, medium, and high voltage issues.
- Troubleshot and diagnosed PLC, controls, switches, and proximity sensors to uphold operational integrity.
System Technician
Telecommunications Inc. (TCI of Utah)
02.1997 - 03.2002
- Diagnosed and resolved frequency issues along transmission lines to maintain optimal signal quality.
- Diagnosed and repaired low voltage DC power supplies and inserters to enhance system reliability.
- Troubleshoot and diagnose medium voltage power converters along transmission lines.
- Executed cable TV installation and service roles, encompassing technician and lineman responsibilities to ensure quality service delivery.
- Earned several certifications and endorsements related to telecommunications.
Commercial and Residential Construction/Project management
Construction Management - Various contractors
03.1989 - 02.1997
- Managed projects for several companies including Duke Drywall, Maple Mountain Construction, and T&H Customs.
- Completed day-to-day duties accurately and efficiently.
- Contributed innovative ideas and solutions to enhance team performance and outcomes.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
Education
Bachelor of Science - Business Management
Western Governor's University
Online05-2027
Skills
- Facilities & Environmental Operations (Data Center, HVAC, Mechanical Systems)
- Project & Construction Management (Office Builds, Space Planning)
- Technical Maintenance & CMMS (Preventive/Predictive Programs)
- Strategic Planning & Budgeting (CAPEX/OPEX, TI Budgeting)
- Vendor, Contractor, & Lease Negotiations
- Risk, Safety, & Physical Security Management
- Compliance Management
- Team Leadership & Cross-Functional Collaboration
Timeline
Assistant Chief: Critical Facility Engineering
Jones Lang LaSalle (JLL)
08.2022 - Current
Head of US Service
Utron Parking Inc. (CityLift)
10.2021 - 05.2022
National Director of Service
CityLift Parking Inc.
01.2021 - 10.2021
Facility Manager
Jones Lang LaSalle (JLL)
05.2020 - 12.2020
Head of Facilities: Americas
Solera Inc.
11.2017 - 04.2020
Regional Facilities Manager
Solera Inc.
08.2011 - 11.2017
Account Manager/Trainer
Solutionreach Inc.
03.2007 - 03.2011
Ski Lift Mechanic
Park City Mountain Resort
08.2002 - 03.2007
System Technician
Telecommunications Inc. (TCI of Utah)
02.1997 - 03.2002
Commercial and Residential Construction/Project management
Construction Management - Various contractors
03.1989 - 02.1997
Bachelor of Science - Business Management
Western Governor's University