Jody Nicholson
Harrisburg,PA
Summary
Proven Security Officer with a track record of enhancing safety and customer satisfaction at Allied Universal Security Services. Skilled in CCTV Surveillance and adept at conflict resolution, I significantly improved facility security through vigilant patrols and emergency response. Expert in access control and report writing, my approach boosts operational efficiency and fosters a secure, welcoming environment.
Overview
10
10
years of professional experience
Work History
Security Officer
Allied Universal Security Services
05.2024 - Current
- Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
- Conducted regular patrols of key areas to spot and control security concerns.
- Acted quickly during emergency situations to reduce opportunity for damage and injury.
- Patrolled and monitored premises in company vehicle, on bicycle, and by foot.
- Provided excellent customer service while addressing visitor inquiries or concerns related to facility safety or access control procedures.
Residential Assistant
Apex Home Health LLC
11.2020 - Current
- Facilitated conflict resolution between residents when necessary, promoting a harmonious living environment for all occupants.
- Contributed to staff meetings, sharing progress reports and providing suggestions on potential operational improvements.
- Enhanced resident satisfaction by addressing concerns and resolving issues in a timely manner.
- Assisted with move-in and move-out processes, ensuring smooth transitions for new and departing residents.
- Logged and filed incident reports, detailing significant occurrences during assigned shifts.
- Documented student concerts and followed up with students after confrontations.
- Improved facility cleanliness by organizing and supervising regular maintenance tasks.
Sales Associate
TruGreen Lawn Care
03.2024 - 06.2024
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Prepared merchandise for sales floor by pricing or tagging.
Resident Care Aide
Vista
04.2014 - 07.2019
- Assisted residents with personal hygiene tasks, ensuring their dignity and comfort throughout the process.
- Managed challenging behaviors among residents using de-escalation techniques and positive reinforcement strategies.
- Enhanced resident well-being by providing compassionate care and support in daily activities.
- Followed nutritional plans to prepare optimal meals.
- Assisted patients with dressing, grooming and feeding needs, helping to overcome, and adapt to mobility restrictions.
- Supported the emotional well-being of residents by establishing strong relationships built on trust and empathy.
- Documented residents' mental status, sleep, and eating patterns in medical record books.
- Provided mobility assistance to residents as needed, including transferring between beds or chairs and aiding with ambulation around the facility.
- Provided patients with assistance in completing daily tasks, reducing daily burden on family members.
- Encouraged patients to participate in safe physical activity to help boost mood and improve overall wellness.
Education
Diploma -
Middletown Area High School
Middletown, PASkills
- Report Writing
- Incident Reporting
- Security Guard License
- General security
- CCTV Surveillance
- Emergency Response
- Access Control
- Patrol operations
- Visitor tracking
Timeline
Security Officer
Allied Universal Security Services
05.2024 - Current
Sales Associate
TruGreen Lawn Care
03.2024 - 06.2024
Residential Assistant
Apex Home Health LLC
11.2020 - Current
Resident Care Aide
Vista
04.2014 - 07.2019
Diploma -
Middletown Area High School