JODY NIEMANN
Somerville,MA
Summary
Professional hospitality worker, ready to excel in fast-paced environment. Proven track record in ensuring exceptional customer service and satisfaction. Strong focus on teamwork and adaptability, consistently meeting changing needs. Skilled in managing multiple tasks, handling customer inquiries, and maintaining clean and organized workspace. Reliable and results-driven, with positive attitude and excellent communication skills.
Overview
19
19
years of professional experience
1
1
Certification
Work History
SERVER & BARTENDER
PORTERS BAR & GRILL
08.2022 - 06.2025
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Managed inventory of dining supplies to prevent shortages during service.
- Learned and followed local alcohol laws to keep restaurant compliant with regulations.
Covid Tester
M.I.T
12.2021 - 08.2022
- Ensured compliance with industry standards by rigorously following established testing methodologies and best practices.
- Followed standard operating procedures for inspections and tests.
- Followed safety protocols while handling hazardous materials.
Server
Premier on Broadway
07.2021 - 08.2022
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Cultivated warm relationships with regular customers.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
Server
Texas Roadhouse Restaurant
01.2017 - 07.2021
- Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
- Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
- Handled cash transactions accurately, contributing to balanced daily financial reports.
Office Manager
Armstrong Excavating
03.2013 - 01.2017
- Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
- Maintained accurate financial records by reconciling accounts payable/receivable transactions regularly to ensure balanced budgets.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
Aquatics Coordinator
YMCA
09.2006 - 02.2013
- Coordinated lifeguard certification courses to ensure all staff members met required qualifications.
- Evaluated program offerings continually, identifying areas for growth or improvement based on participant feedback and industry trends.
- Collaborated closely with maintenance teams to address pool repairs promptly, ensuring minimal downtime for users.
- Increased membership enrollment in aquatics programs by creating targeted marketing materials and promotional campaigns.
Education
Annapolis Senior High School
Annapolis, MDAccounting & Business
Los Angeles Valley College
Valley Glen CaSkills
- Strong work ethic
- Exceptional customer service
- Cash handling
- Guest engagement
Certification
- Occupational Certificate in Accounting - August 2008
- Occupational Certificate in Banking Management-August 2008
- Occupational Certificate in Business Management-August 2008
Timeline
SERVER & BARTENDER
PORTERS BAR & GRILL
08.2022 - 06.2025
Covid Tester
M.I.T
12.2021 - 08.2022
Server
Premier on Broadway
07.2021 - 08.2022
Server
Texas Roadhouse Restaurant
01.2017 - 07.2021
Office Manager
Armstrong Excavating
03.2013 - 01.2017
Aquatics Coordinator
YMCA
09.2006 - 02.2013
Accounting & Business
Los Angeles Valley College
Annapolis Senior High School
Deans List, Tau Alpha Epsilon
..