Jody Santos
Yorktown Dental Group
Verplanck ,New York
25
years of professional experience
Experienced dental receptionist known for excellent multitasking and strong interpersonal skills. Skilled in appointment scheduling and patient relations, supporting seamless operations in fast-paced dental environments.
Work History
Dental Receptionist/assistant
25 Years- Scheduled patient appointments using electronic health record systems.
- Managed patient check-in and check-out processes efficiently.
- Provided information on dental procedures and insurance coverage options.
- Maintained accurate patient records in compliance with HIPAA regulations.
- Coordinated with dental staff to ensure seamless patient care delivery.
- Handled billing inquiries and processed payments promptly.
- Handled sensitive situations professionally such as discussing treatment costs or past-due account balances with patients to ensure a satisfactory resolution.
- Helped patients complete necessary medical forms and documentation.
- Adhered to strict HIPAA guidelines to protect patient privacy.
- Understood dental terminology and insurance breakdowns to communicate with external stakeholders.
- Supported dental staff during peak times by assisting with patient preparation and post-care instructions.
- Increased patient retention with personalized follow-up calls to gather feedback and address any concerns.
- Obtained payments from patients and scanned identification and insurance cards.
- Prepared and processed patient referrals and transfer requests.
- Managed patient billing processes for timely, accurate payments.
- Addressed patient inquiries and concerns with empathy and professionalism, fostering trust and loyalty.
- Processed medical insurance claims and payments.
- Coordinated referrals through insurance and other medical specialists and documented details in patient charts.
- Completed administrative patient intakes with case histories, insurance information and mandated forms.
- Assisted in patient care by preparing treatment rooms and ensuring sterilization of instruments.
- Supported dental procedures by providing chairside assistance and anticipating dentist's needs.
- Educated patients on oral hygiene practices and post-treatment care for improved outcomes.
- Implemented infection control protocols, maintaining compliance with safety regulations and standards.
- Cleaned and sanitized dental tools and equipment, straightened treatment rooms, and restocked supplies to prep for next patient and maintain health and safety practices.
- Sanitized trays, instruments, and surfaces for clean dental office setting and patient safety.
- Provided chairside assistance during examinations, improving dentist efficiency and patient satisfaction.
- Performed x-rays safely while adhering to radiation safety guidelines, ensuring high-quality diagnostic images for dentists'' evaluations.
- Prepared and arranged instruments, medications, and required materials for dental procedures.
- Successfully assisted dentist by performing four-handed dentistry and other chair-side duties.
- Performed general chair-side duties for general dentistry, endo procedures, and oral surgery.
- Documented patient dental health information, medical history, and vital signs for future reference.
- Explained treatment procedures and instructed patients on home care guidelines.
- Created dental impressions used for diagnostics, opposing models and study casts to make crowns, bridges, and other dental prosthetics.
- Prepared patient x-rays and images for dentist review.
- Took dental images following strict patient protection rules, applying lead aprons.
- Collaborated with the dental team to develop customized treatment plans for individual patients.
- Assisted in emergency dental procedures, providing critical support in high-pressure situations.
- Assisted dentists by passing instruments, suctioning intraoral fluids, adding water, and mixing materials for fillings, Type, casts and impressions.
Education
High School Diploma
Skills
Phone and email etiquette
Dental terminology
Excellent multitasking capability
Appointment scheduling
Punctual and reliable
Patient scheduling
Treatment room setup
Data entry
Patient relations
Dental radiography
Electronic dental record (EDR)
Friendly and outgoing
CPR certified
Flexible schedule
Appointment setting
Patient referral
Timeline
Dental Receptionist/assistant
Yorktown Dental Group
2001.08 - CurrentRead More
Hendrick Hudson High School
High School Diploma
Read More