Jody Shaw
N. Las Vegas
Summary
Reliable and dependable professional with a strong work ethic and a passion for learning. Brings excellent multitasking abilities, strong ambition, and self-motivation to every role. Known for maintaining a professional and positive attitude in fast-paced environments. Committed to continuous improvement and delivering exceptional customer service.
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
32
32
years of professional experience
3
3
years of post-secondary education
1
1
Certification
Work History
Call Center Agent
Assignments Call Center
Las Vegas
06.2023 - Current
- Handle inbound and outbound calls assisting customers with inquiries and reservations
- Process payments and maintain customer satisfaction standards
- Maintain perfect attendance and meet performance metrics consistently
Front Desk Agent - Hotel Operations
El Cortez Hotel and Casino
Las Vegas
05.2023 - 05.2024
- Checked guests in/out using LMS software
- Managed special requests in HOSoS and accessed guest offers/comps via Super Playmate
- Processed payments, ran night audit reports, and provided exceptional customer service
- Accomplishments: Perfect attendance, Outstanding Customer Service
- Reason for Leaving: Accepted position at The D in Room Reservations
Recreation Assistant
Nellis Auto Skills/Auto Hobby
Nellis AFB
04.2018 - 02.2023
- Opened and closed facility, assisted with tools and maintained safety protocols
- Handled event planning and customer service in a recreational environment
- Responsible for daily deposits and financial reports
- Reason for Leaving: Facility closed due to COVID-19
General Clerk
The Club
Nellis AFB
03.2013 - 04.2022
- Provided clerical support and assisted with event promotion and club memberships
- Maintained financial accountability, processed reports, and conducted end-of-month inventory
- Accomplishments: Recognized for Outstanding Customer Service
- Reason for Leaving: Facility closed due to COVID-19
Customer Service Associate
AAFES
Fort Carson
08.2008 - 10.2012
- Assisted customers with layaways, returns, and credit processing
- Managed end-of-month inventory and ensured accurate financial handling
Front Desk Agent - Hotel Operations
Primm Valley Resorts
Stateline
04.1994 - 11.2007
- Handled guest check-ins/outs, made reservations, processed payments
- Operated PBX, performed night audit, assisted housekeeping, and provided hospitality support
Education
Associate of Arts - Clinical Child Psychology
San Bernardino Valley College
05.1984 - 05.1987
High School -
San Andreas High School
Highland, CASkills
- Hotel Management Software: LMS
- Hotel Management Software: HOSoS
- Hotel Management Software: Super Playmate
- Cash/Credit Handling
- Night Audit
- Event Planning
- Clerical Support
- Customer Service Excellence
- Multitasking
- Time Management
- Ethical Conduct
- Professionalism
- Open to Feedback
- Continuous Improvement
Certification
- Training & Development
- Facility Mangment
Accomplishments
- Employee of the Month
References
References available upon request.
Timeline
Call Center Agent
Assignments Call Center
06.2023 - Current
Front Desk Agent - Hotel Operations
El Cortez Hotel and Casino
05.2023 - 05.2024
Recreation Assistant
Nellis Auto Skills/Auto Hobby
04.2018 - 02.2023
General Clerk
The Club
03.2013 - 04.2022
Customer Service Associate
AAFES
08.2008 - 10.2012
Front Desk Agent - Hotel Operations
Primm Valley Resorts
04.1994 - 11.2007
Associate of Arts - Clinical Child Psychology
San Bernardino Valley College
05.1984 - 05.1987
High School -
San Andreas High School