Summary
Overview
Work History
Skills
Certification
Timeline
Generic

Jody Stock

Box Elder,USA

Summary

Dynamic Senior Applications Analyst at Monument Health with a proven track record in application migration and user support. Epic certified in Anesthesia, Optime, Perfusion, and Lumens. Expert in problem-solving and security best practices, I enhance user experiences and streamline processes. Recognized for leadership in change management and technical documentation, driving efficiency and compliance across projects. Strong expertise in software development, system integration, and data analysis. Known for fostering collaboration, driving projects to successful completion, and adapting to evolving needs. Highly skilled in troubleshooting, user support, and process optimization. Dependable team member focused on delivering impactful results. Ready for a Lead Applications Role.

Overview

27
27
years of professional experience
1
1
Certification

Work History

Senior Applications Analyst

Monument Health
04.2012 - Current
  • Implementation and support of the Epic Anesthesia, Epic Optime, and Epic Perfusion models
  • Expert in 3rd Party application systems support
  • Facilitated the successful migration of legacy applications onto modern platforms without disrupting business operations or end-user experiences.
  • Provided support to clients and end-users, troubleshooting technical issues and resolving problems swiftly.
  • Streamlined application processes by identifying inefficiencies and implementing improvements.
  • Implemented security measures to protect sensitive data in line with industry best practices and regulatory compliance standards.
  • Reviewed software applications for improved functionality and reliability.
  • Enhanced user experience by analyzing and adapting application interfaces.

Help Desk Analyst

Monument Health
03.2010 - 04.2012
  • Provided Tier 1 IT support to non-technical internal users through desk side support services.
  • Used ticketing systems to manage and process support actions and requests.
  • Logged support tickets and closed when issues were resolved.
  • Collaborated with IT team members to identify trends in reported issues, leading to proactive solutions for recurring problems.
  • Trained and supported end-users with software, hardware, and network standards and use processes.
  • Managed critical incidents effectively under high-pressure situations while maintaining professional communication with affected parties.

Human Resources Assistant/ Claims Analyst

Monument Health
03.1998 - 03.2010
  • Efficiently managed personnel files, maintaining confidentiality while keeping records up-to-date and organized.
  • Filed paperwork, sorted, and delivered mail and maintained office organization.
  • Conducted new hire orientation to verify completion of appropriate paperwork, recording information on human resources database.
  • Answered and redirected incoming phone calls for office.
  • Supported talent acquisition efforts by screening resumes, scheduling interviews, and performing reference checks for prospective candidates.
  • Screened applicant resumes and coordinated both phone and in-person interviews.
  • Created and completed personnel action forms for hires, terminations, title changes and terminations.
  • Developed strong relationships with employees through consistent communication and support, leading to increased retention rates.

Skills

  • Strong communication skills
  • Expert problem solving
  • Technical documentation mastery
  • Project management expertise
  • Application integration experience
  • Incident management
  • Team leadership qualities
  • Change management experience
  • Agile methodology
  • Security best practices
  • End user support
  • Technical support

Certification

  • Epic Anesthesia
  • Epic Optime
  • Epic Lumens
  • Epic Smartforms
  • Capsule Certified Administrator
  • Spacelabs Certified Administrator
  • Six Sigma Lean Yellow Belt
  • State of South Dakota Certified Nursing Assistant

Timeline

Senior Applications Analyst

Monument Health
04.2012 - Current

Help Desk Analyst

Monument Health
03.2010 - 04.2012

Human Resources Assistant/ Claims Analyst

Monument Health
03.1998 - 03.2010

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Jody Stock