Jody Stock
Box Elder,SD
Summary
Dynamic Senior Applications Analyst at Monument Health with a proven track record in application migration and user support. Expert in problem-solving and security best practices, I enhance user experiences and streamline processes. Recognized for leadership in change management and technical documentation, driving efficiency and compliance across projects.
Strong expertise in software development, system integration, and data analysis. Known for fostering collaboration, driving projects to successful completion, and adapting to evolving needs. Highly skilled in troubleshooting, user support, and process optimization. Dependable team member focused on delivering impactful results. Ready for a Lead Applications Role.
Overview
26
26
years of professional experience
1
1
Certification
Work History
Senior Applications Analyst
Monument Health
Rapid City, SD
04.2012 - Current
- Implementation and support of the Epic Anesthesia, Epic Optime, and Epic Perfusion models
- Expert in 3rd Party application systems support
- Facilitated the successful migration of legacy applications onto modern platforms without disrupting business operations or end-user experiences.
- Provided support to clients and end-users, troubleshooting technical issues and resolving problems swiftly.
- Streamlined application processes by identifying inefficiencies and implementing improvements.
- Implemented security measures to protect sensitive data in line with industry best practices and regulatory compliance standards.
- Reviewed software applications for improved functionality and reliability.
- Enhanced user experience by analyzing and adapting application interfaces.
Help Desk Analyst
Monument Health
Rapid City, SD
03.2010 - 04.2012
- Provided Tier 1 IT support to non-technical internal users through desk side support services.
- Used ticketing systems to manage and process support actions and requests.
- Logged support tickets and closed when issues were resolved.
- Collaborated with IT team members to identify trends in reported issues, leading to proactive solutions for recurring problems.
- Trained and supported end-users with software, hardware, and network standards and use processes.
- Managed critical incidents effectively under high-pressure situations while maintaining professional communication with affected parties.
Human Resources Assistant
Monument Health
Rapid City, SD
03.1999 - 03.2010
- Efficiently managed personnel files, maintaining confidentiality while keeping records up-to-date and organized.
- Filed paperwork, sorted, and delivered mail and maintained office organization.
- Conducted new hire orientation to verify completion of appropriate paperwork, recording information on human resources database.
- Answered and redirected incoming phone calls for office.
- Supported talent acquisition efforts by screening resumes, scheduling interviews, and performing reference checks for prospective candidates.
- Screened applicant resumes and coordinated both phone and in-person interviews.
- Created and completed personnel action forms for hires, terminations, title changes and terminations.
- Developed strong relationships with employees through consistent communication and support, leading to increased retention rates.
Skills
- Strong communication skills
- Team leadership qualities
- Expert problem solving
- Change management experience
- Technical documentation mastery
- Agile methodology
- Project management expertise
- Security best practices
- Application integration experience
- End user support
- Incident management
- Technical support
Certification
Capsule Certified Administrator
Spacelabs Certified Administrator
Six Sigma Lean Yellow Belt
State of South Dakota Certified Nursing Assistant
Timeline
Senior Applications Analyst
Monument Health
04.2012 - Current
Help Desk Analyst
Monument Health
03.2010 - 04.2012
Human Resources Assistant
Monument Health
03.1999 - 03.2010