Jody Summers
Harlan,KY
Summary
Skilled Shift Leader with experience in overseeing daily operations, managing staff schedules, and addressing customer concerns. Strengths include strong communication skills coupled with problem-solving abilities and keen attention to workflow efficiency. Have consistently demonstrated leadership qualities by fostering team cohesion and enhancing operational performance in previous roles.
Overview
8
8
years of professional experience
Work History
Shift Leader
Tacala
Harlan, Kentucky
07.2020 - Current
- Supervised team during shifts to ensure efficient operations.
- Assisted in training new staff on company procedures and protocols.
- Provided excellent customer service by addressing inquiries promptly.
- Verified that cash drawers contained correct amounts of money during opening and closing shifts.
- Resolved customer complaints promptly and professionally.
- Supervised and led employees to maintain productivity and customer service levels.
- Maintained an organized work environment by delegating tasks to staff as needed.
Crew Member
AMC Theatres
Harlan, Kentucky
06.2017 - 01.2019
- Provided excellent customer service to enhance guest experiences.
- Prepared and served food and beverages efficiently to patrons.
- Maintained cleanliness and organization in dining and lobby areas.
- Operated cash register, processed transactions accurately, and handled payments.
- Collaborated with team members to ensure smooth operations during peak hours.
- Followed health and safety protocols to maintain a safe environment.
- Completed opening and closing tasks such as setting up workstations, cleaning surfaces and restocking supplies.
- Organized and restocked supplies to support operations and team productivity.
Education
High School Diploma -
Harlan County High School
05-2021
Some College (No Degree) - Welding
Southeast Community College
Skills
- Training staff
- Supervision
- Customer service
- Operational efficiency
- Conflict resolution
- Time management
- Problem-solving
- Cash handling
- Inventory management
- Attention to detail
- Effective communication
Timeline
Shift Leader
Tacala
07.2020 - Current
Crew Member
AMC Theatres
06.2017 - 01.2019
High School Diploma -
Harlan County High School
Some College (No Degree) - Welding
Southeast Community College