Jody Tea
Elk Grove,CA
Summary
Results-driven Plumbing Sales Manager with expertise in relationship building, sales training, and strategic planning. Proven track record of exceeding revenue targets and enhancing customer engagement.
Overview
19
19
years of professional experience
Work History
Plumbing Sales Manager
Bell Brothers Heating And Air Conditioning
Sacramento, CA
01.2019 - Current
- Developed and implemented comprehensive sales strategies to enhance market penetration and customer engagement.
- Led sales team to exceed revenue targets through strategic planning and effective training programs.
- Fostered strong relationships with key clients, resulting in increased customer loyalty and repeat business.
- Led a successful sales team by providing motivational coaching and performance-based incentives.
- Conducted performance evaluations, providing mentorship to improve team skills and productivity.
- Collaborated with marketing teams to design promotional campaigns that boosted brand visibility and lead generation.
- Analyzed market trends and competitor activities, adjusting tactics to maintain competitive advantage.
- Resolved customer relations issues through effective communication and problem-solving techniques., enabling quick resolution, and client satisfaction.
Plumbing Sales Representative
Bell Brothers Heating And Air Conditioning
Sacramento, CA
01.2019 - Current
- Provided expert consultations, enhancing customer satisfaction through personalized service.
- Developed tailored plumbing solutions for diverse residential and commercial needs.
- Collaborated with installation teams to ensure seamless integration of HVAC and plumbing systems.
- Trained junior sales staff on product features, benefits, and effective selling techniques.
General Manager
America's Plumbing
Sacramento, CA
05.2018 - 01.2019
- Directed operational strategies to enhance service delivery and customer satisfaction.
- Established key performance indicators to monitor service quality and operational effectiveness.
- Spearheaded initiatives for process improvement, resulting in streamlined workflows and reduced delays.
- Implemented training programs to improve team performance and operational efficiency.
- Managed budget allocations, ensuring cost-effective resource utilization across departments.
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
- Fostered a culture of teamwork and accountability among staff through mentoring and support initiatives.
Plumbing Manager
Bell Brothers Heating And Air Conditioning
Sacramento, CA
02.2016 - 05.2018
- Managed a team of plumbers, providing ongoing training and performance evaluations to enhance service quality.
- Oversaw daily plumbing operations, ensuring compliance with safety regulations and company standards.
- Implemented efficient scheduling systems to optimize workforce allocation and reduce project turnaround times.
- Developed maintenance programs that improved system reliability and reduced emergency repair incidents.
Business Owner
Tea & Tea Plumbing and Heating
Farmington, NM
08.2007 - 02.2016
- Managed daily operations, ensuring efficient workflow and high service quality.
- Oversaw financial management, including budgeting, invoicing, and expense tracking for profitability.
- Managed financial operations to ensure fiscal responsibility, including budgeting, forecasting, and financial reporting.
- Implemented cost-effective strategies to optimize resource allocation and reduce expenses.
- Fostered strong client relationships, resulting in repeat business and positive referrals.
- Established strong customer relationships through excellent communication and attentive service.
- Developed training programs for new hires, enhancing team performance and knowledge retention.
Education
Associate of Science - Accounting And Finance
University of Utah
Salt Lake City, UTSkills
- Sales forecasting
- Product knowledge
- Sales training
- Staff management
- Goals and performance
- Verbal and written communication
- Relationship building
- Motivational skills
Timeline
Plumbing Sales Manager
Bell Brothers Heating And Air Conditioning
01.2019 - Current
Plumbing Sales Representative
Bell Brothers Heating And Air Conditioning
01.2019 - Current
General Manager
America's Plumbing
05.2018 - 01.2019
Plumbing Manager
Bell Brothers Heating And Air Conditioning
02.2016 - 05.2018
Business Owner
Tea & Tea Plumbing and Heating
08.2007 - 02.2016
Associate of Science - Accounting And Finance
University of Utah