Krystal Quintanilla
Kyle
Summary
Sales professional with solid background in managing high-performing sales teams and driving revenue growth. Known for strong focus on team collaboration and delivering results, with reliable and adaptable approach to changing market demands. Proficient in strategic planning, client relationship management, and sales strategy development, ensuring success and growth in competitive environments.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Plumbing Sales Manager
ARS Rescue Rooter
12.2019 - 10.2025
- Team Leadership and Coaching: You recruit, train, and mentor a team of Sales Plumbers and Comfort Advisors. This involves "ride-alongs" to observe their sales process in the field and providing feedback to improve their closing ratios and average ticket size.
- Revenue and KPI Management: You are responsible for meeting or exceeding monthly sales targets and profit margins. You closely monitor Key Performance Indicators (KPIs) such as lead conversion rates, revenue per lead, and the volume of plumbing equipment (like water heaters and filtration systems) sold.
- Lead Optimization and Management: You work closely with the dispatch and marketing teams to ensure leads are distributed effectively. You analyze which technicians are best suited for specific types of calls to maximize the "right person, right job" strategy.
- Product and Technical Expertise: You stay updated on the latest plumbing technology, local codes, and ARS service offerings. You educate your team on the value of premium solutions—such as tankless water heaters or trenchless sewer repair—so they can explain the long-term benefits to customers.
- Sales Strategy and Training: You lead regular sales meetings to introduce new promotions, refine "the script" or sales presentation, and share best practices. You focus on teaching technicians how to identify "cross-sell" opportunities during standard service calls.
- Operational Collaboration: You collaborate with the General Manager and the Service Manager to ensure that once a sale is made, the installation or repair is executed seamlessly. This ensures a smooth hand-off from the sales team to the service technicians.
Automotive Office Manager
Adam's Automotive and Transmission
04.2013 - 11.2019
- Financial Management & Accounts: Oversee all accounts payable and receivable, ensuring accurate daily deposits, timely vendor payments, and meticulous reconciliation of financial records within the shop management system.
- Customer Service Excellence: Serve as the primary point of contact for administrative inquiries, handling high-volume phone calls and greeting clients with a professional demeanor to ensure a seamless service experience.
- Operational Support: Coordinate with service advisors and technicians to streamline workflow, manage parts invoicing, and ensure that all repair orders are accurately documented and closed out for billing.
- Human Resources & Payroll: Facilitate payroll processing for a team of mechanics and support staff, maintain confidential employee files, and assist with the onboarding of new hires to sustain a productive shop environment.
- Compliance & Reporting: Monitor and maintain business licenses, insurance documents, and environmental compliance records while generating monthly profit and loss reports for ownership review.
Education
High School Diploma - Basics
St. Johns River State College
01.2018
Skills
- Coordinated with stakeholders to successfully close deals and drive revenue growth
- Achieved timely delivery of shipments through effective coordination of dispatch activities Improved customer satisfaction by streamlining logistics operations Drove operational excellence by implementing efficient dispatch strategies
- Conducted training workshops focused on key operational skills to support employee growth and productivity
- Identified market opportunities and cultivated relationships to boost overall sales volume
- Developed and implemented comprehensive lead generation campaigns to attract potential clients
- Applied effective management techniques to optimize workflow and improve operational efficiency
- Managed logistics and agendas for meetings to ensure effective communication and productivity
- Achieved streamlined data analysis through proficient use of Microsoft Excel Enhanced reporting capabilities by designing user-friendly spreadsheets Improved data organization, resulting in quicker access to critical information
Certification
Valid Driver's License
Timeline
Plumbing Sales Manager
ARS Rescue Rooter
12.2019 - 10.2025
Automotive Office Manager
Adam's Automotive and Transmission
04.2013 - 11.2019
High School Diploma - Basics
St. Johns River State College