Jody Turnbeaugh
Blackfoot,ID
Summary
Proactive in providing exceptional level of customer service and relationship building. Strong history of client acquisition and providing individualized solutions.
Performance- detailed with strong skills in various computer programs. I am strategic and have an analytical approach to solving problems.
I am detailed on record keeping and documentation. As I understand the importance of Honesty , integrity, and knowledge of situations.
Overview
15
15
years of professional experience
Work History
Client Relationship Manager/ Manager, Area Manager
SportClips Haircuts
06.2008 - Current
- Addressed and resolved customer complaints and issues to improve satisfaction.
- Assessed client needs and developed plans to adequately address current and future objectives.
- Fostered customer trust by addressing concerns and needs using targeted problem-solving.
- Identified opportunities to cross or up-sell [Product or Service] and communicated customer needs to appropriate team.
- Recommended new products to clients and maintained solutions-oriented problem-solving for long-term client relationships.
- Exceeded annual revenue goals by [Number]% through improving client relationships and education.
- Adhered to sales contract agreements and high-quality service delivery by coordinating with [Type] team and leveraging productive and open client communications.
Education
High School Diploma -
Evanston High School
Evanston, WYNo Degree - Social Work/
Western Wyoming Community College
Rock Springs, WYAssociate of Arts - Cosmetology/ Barbering
Hollywood Beauty College
Logan, UT09.1986
Skills
- Schedule Management
- Business Analysis
- Client Satisfaction-Driven
- Relationship Building and Management
- Team Leadership and Collaboration
- Relationship Cultivation and Retention
- Inventory management
- Scheduling
- Microsoft
- Computer trouble shooting
- various software programs to maintain consistency of staff, and business
Timeline
Client Relationship Manager/ Manager, Area Manager
SportClips Haircuts
06.2008 - Current
High School Diploma -
Evanston High School
No Degree - Social Work/
Western Wyoming Community College
Associate of Arts - Cosmetology/ Barbering
Hollywood Beauty College
Similar Profiles
Kailandra BanksKailandra Banks
Area Manager at SportClips HaircutsArea Manager at SportClips Haircuts
KRISTA HOSEKRISTA HOSE
Assistant Manager at SportClips HaircutsAssistant Manager at SportClips Haircuts
Nicole SanchesNicole Sanches
Hairstylist at SportClips Haircuts Of ChanhassenHairstylist at SportClips Haircuts Of Chanhassen
Christina CowardChristina Coward
Stylist at SportClips HaircutsStylist at SportClips Haircuts
John RobertsJohn Roberts
Pipefitter at UA Local 648 Plumbers and PipefittersPipefitter at UA Local 648 Plumbers and Pipefitters