Jody Welz

• Maintained up-to-date records of committee memberships, attendance, and term limits for organizational compliance.
• Ensured accurate documentation of meeting proceedings by taking detailed minutes during discussions and votes.
• Facilitated communication between members by promptly circulating approved minutes and relevant materials postmeetings.
• Ensured institutional memory by maintaining a comprehensive archive of board and committee materials, including minutes, reports, and presentations.
• Improved information accessibility through the creation of a centralized database for all meeting materials, including agendas, minutes, presentations, and reports.
• Enhanced meeting efficiency by organizing and distributing agendas and supporting documents prior to sessions.
• Performed routine data entry or document management.
• Recorded and edited minutes of meetings and distributed to appropriate officials or staff members.

• Greeted every guest with personable approach and provided knowledgeable service.
• Provided exceptional customer service by addressing resident inquiries promptly and professionally.
• Resolved resident complaints professionally, leading to improved resident relations and loyalty.
• Enhanced taxpayer experience with timely and professional customer service, addressing inquiries and resolving issues.
• Worked a flexible schedule and extra shifts to meet office needs during tax collection.
• Processed payments of cash, check, and credit card transactions with excellent accuracy levels.
• Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
• Handled multiple payment methods securely, minimizing discrepancies and potential losses.
• Exceeded productivity goals through consistent attention to detail and organization during busy shifts.
• Proactively addressed long lines by opening an additional tax collection window when necessary, enhancing resident experience.
• Handled cash with high accuracy and took care to check bills for fraud.
• Streamlined permit application processes for improved resident satisfaction and faster approval times.
• Performed routine data entry or document management.
• Issued various permits and licenses such as marriage, hunting or dog licenses and collected appropriate fees.
• Typed and edited minutes of meetings.
• Maintained confidentiality of sensitive information while managing vital records such as birth, marriage, and death certificates.
• Issued marriage and death certificates
• Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
• Verified paperwork accuracy and checked for completion prior to processing.
• Updated computer system with latest information to keep records current and accurate.
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Sub-Registrar of Vital Statistics December 2022 - Present

• Self-motivated, with a strong sense of personal responsibility.
• Worked well in a team setting, providing support and guidance.
• Demonstrated respect, friendliness and willingness to help wherever needed.
• Organized and detail-oriented with a strong work ethic.
• Demonstrated strong organizational and time management skills while managing multiple projects.

• Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
• Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
• Helped patients effectively manage routine bathing, grooming, and other hygiene needs.
• Cared for patients and delivered high-quality support to meet their needs.
• Monitored, tracked, and conveyed important patient information to healthcare staff to help optimize treatment planning and care delivery.
• Maximized patient satisfaction by helping individuals carry out personal tasks such as dressing and walking.
• Provided patients with personal hygiene assistance by giving bedpans, baths, backrubs and assisting with travel to bathroom.
• Utilized therapeutic communication, empathy and active listening skills to encourage and develop positive relationships with patients.
• Documented patient information and care activities in electronic health record.
• Changed linens in rooms, keeping spaces fresh and clean for patient health and satisfaction.
• Assisted nursing staff with completing daily rounds, documenting vital signs and answering calls.
• Responded to patient requests for supplies and personal comfort items such as extra blankets.

• Managed high-volume transactions during peak hours while maintaining attention to detail, ensuring seamless customer experience.
• Processed customer transactions promptly, minimizing wait times.
• Balanced cash drawer daily and resolved discrepancies to provide accurate data regarding cash flow.
• Disbursed cash and checks accurately while maintaining security of cash drawers.
• Maintained accurate records of customer transactions in line with bank procedures.
• Maintained friendly and professional customer interactions.

• Counseled debtors on payment options and arranged installment agreements.
• Negotiated to collect balance in full.
• Delivered exceptional customer service on collection calls and maintained calm and professional demeanor.
• Resolved challenging situations with friendly but firm strategies.
• Worked in call center environment handling manual and automatically dialed outbound calls.
• Maintained accurate records of all collection activities, ensuring compliance with company policies and industry regulations.
• Used skip tracing and other techniques to locate debtors.

• Enhanced store organization by accurately stocking shelves and maintaining inventory control.
• Performed inventory control, such as counting, and stocking merchandise.
• Maintained effective team member communication.
• Organized merchandise on floor, priced items with scan gun and switched price tickets according to promotional sales and sale expiration dates.
• Collaborated with team members to maintain a clean, organized work environment.
• Improved customer satisfaction by assisting shoppers in locating desired products quickly.
• Rotated stock correctly to prevent out-of-date products and removed aging items from main shelving to build special promotional displays.

• Maintained a clean and organized work area, contributing to a pleasant shopping environment for customers.
• Mentored new cashiers, providing comprehensive training that resulted in increased productivity.
• Provided exceptional customer service by promptly resolving issues and fostering positive relationships with patrons.
• Assisted customers by answering questions and fulfilling requests.
• Ensured accuracy in cash handling, minimizing discrepancies and maintaining balanced registers.
• Taught employees fundamentals of register use, merchandise scanning and customer service.
• Processed both cash and card purchases and returns.

• Mentored junior team members, providing guidance and support to foster professional growth and success.
• Maintained organized inventory with accurate records through proper ordering, tracking and auditing procedures.
• Collaborated with department personnel to coordinate multifaceted solutions to emerging problems.
• Managed inventory and receiving operations to maintain optimal stock levels and meet expected demands.
• Maintained professional demeanor by staying calm when addressing unhappy or angry customers.

• Worked flexible schedule and extra shifts to meet business needs.
• Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
• Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
• Handled multiple payment methods securely, minimizing discrepancies and potential losses.
• Enhanced customer satisfaction by providing efficient and accurate cash transactions.
• Performed cash, card and check transactions to complete customer purchases.
• Operated cash register to record transactions accurately and efficiently.
• Handled cash with high accuracy and took care to check bills for fraud.
• Used POS system to enter orders, process payments and issue receipts.

• Assembled and bagged newspapers prior to delivery.
• Delivered newspapers and flyers to about 150 homes daily.
• Maintained punctual delivery times for consistent customer service experience.
• Demonstrated adaptability by adjusting routes according to changes in customer preferences or residential locations.
• Handled distribution-related tasks such as sorting, bundling, and labeling newspapers accurately for efficient delivery.
• Improved route efficiency with careful planning and route optimization techniques.
• Increased customer satisfaction by delivering newspapers in a timely and accurate manner.
• Collected payments from customers for subscriptions and delivery fees.