Summary
Overview
Work History
Education
Skills
My interest has always been going to garage sales and thrifting. Daschund lover!!
Timeline
Jody Whan

Jody Whan

Senior Biller
Port St Lucie,FL

Summary

Dynamic Account Manager with a proven track record at Interim Healthcare, excelling in client retention and satisfaction through exceptional customer service and relationship building. Skilled in account development and collaboration, I effectively resolved escalated issues, ensuring client loyalty and identifying upsell opportunities to drive revenue growth.

Overview

2022
2022
years of professional experience

Work History

Account Manager

Interim Healthcare
  • Increased client satisfaction by building strong relationships and addressing their needs promptly.
  • Successfully resolved escalated issues, preventing potential loss of valuable clients while maintaining positive relationships with all parties involved.
  • Maintained high client retention rate by providing exceptional customer service and anticipating client needs.
  • Collaborated with sales team to identify potential upsell opportunities and expand client base.

Home Bound

None
Delmar, NY

My Dad died suddenly. I left my job to take care of my mom for six years. She had Alzheimer’s.

Senior Biller

Town of Bethlehem
Delmar, NY
04.2009 - 11.2021

Managed billing processes for municipal water services.

Issued permits for water and sewer.

Answering phones for all municipal town offices

Customer Service

Sales Representative

Arrow Carrier Corporation
Albany, NY
08.1977 - 12.1987
  • Expanded customer base through cold calling, networking, and relationship building.
  • Enhanced client satisfaction by addressing concerns promptly and providing exceptional service.
  • Increased sales revenue by identifying and targeting high-potential accounts.
  • Conducted product demonstrations to educate customers on features, benefits, and competitive advantages.

Education

I Took Algebra

Hudson Valley Community College, Troy, New York, NY

Skills

Account management

Teamwork and collaboration

Account development

Customer service

My interest has always been going to garage sales and thrifting. Daschund lover!!

My interest has always been going to garage sales and thrift stores. Adore my little Daschounds.

Timeline

Senior Biller - Town of Bethlehem
04.2009 - 11.2021
Sales Representative - Arrow Carrier Corporation
08.1977 - 12.1987
Account Manager - Interim Healthcare
Home Bound - None
Hudson Valley Community College - , I Took Algebra
Jody WhanSenior Biller