Jody Wolf
Saint Michael,MN
Summary
Customer experience professional with strong background in enhancing customer satisfaction and loyalty. Adept at resolving issues, managing high-stress situations, and implementing effective solutions. Strong focus on team collaboration and achieving results. Skilled in communication, problem-solving, and relationship-building, with keen understanding of customer needs.
Overview
32
32
years of professional experience
1
1
Certification
Work History
National Customer Experience Representative
Ascentek
03.2018 - Current
- Established a positive work environment that encouraged collaboration and teamwork.
- Facilitated smooth issue resolution by maintaining clear lines of communication between customers and relevant departments.
- Continuously refined personal communication skills, adapting to various customer personalities and preferences for optimal relationship building.
- Assisted in the development of new policies and procedures that aimed at exceeding customer expectations consistently across all touchpoints.
Store Manager
Chico's
08.2013 - 03.2018
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Opened new store location and assisted with hiring, training and mentoring new staff members.
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
Assistant Store Manager
Chico's
03.2013 - 08.2013
- Delivered excellent customer service.
- Addressed customer inquiries and resolved complaints.
- Completed a series of training sessions to advance from Assistant Manager to Store Manager.
- Trained staff to deliver outstanding customer service.
Assistant Store Manager
Chico's
05.2005 - 03.2013
- Delivered excellent customer service by greeting and assisting each customer
- Addressed customer inquiries and resolved complaints
- Completed a series of training sessions to advance from Assistant Manager to Store Manager
- Trained staff to deliver outstanding customer service
Merchandiser
Chico's
03.2000 - 05.2005
- Designed displays to make the store experience interactive and engaging
- Ran weekly and monthly strategy reports to analyze business trends and make recommendations
- Built effective relationships with each store to develop superior customer satisfaction
Sales Associate
Chico's
08.1996 - 03.2000
- Answered customers' questions and addressed problems and complaints in person and via phone
- Offered exceptional customer service to differentiate and promote the company brand
Administrative
Prudential Insurance Company
06.1993 - 06.1996
- Maintained detailed administrative and procedural processes to improve accuracy and efficiency
- Updated patient accounts and information on a daily basis
- Standardized department filing system to increase efficiency
- Handled and processed confidential patient information
Education
Associate of Arts - General
North Hennepin Community College
Associate of Arts - General
Normandale Community College
Skills
- Customer service management
- Dedicated team player
- Training and mentoring
- Professional and mature
- Time management
- Strong problem solver
- Meticulous attention to detail
- Multi-tasking strength
- Excellent people skills
Accomplishments
- Lead team of 14 associates
- Nominated and completed INSIGHT in to leadership training
- Won 2019 Community Hero award
Certification
- First Aid Certification
- CPR/AED Certification
Timeline
National Customer Experience Representative
Ascentek
03.2018 - Current
Store Manager
Chico's
08.2013 - 03.2018
Assistant Store Manager
Chico's
03.2013 - 08.2013
Assistant Store Manager
Chico's
05.2005 - 03.2013
Merchandiser
Chico's
03.2000 - 05.2005
Sales Associate
Chico's
08.1996 - 03.2000
Administrative
Prudential Insurance Company
06.1993 - 06.1996
Associate of Arts - General
Normandale Community College
Associate of Arts - General
North Hennepin Community College
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