Michelle Callis
Dickson City,PA
Summary
Strong leader with expertise in problem-solving, communication, complaint resolution and adaptability to different situations. Past roles have brought about significant improvements in customer retention rates and overall customer experience. Solid team player with an upbeat, positive attitude whose approach boosts service standards and profitability with unwavering professionalism.
Overview
23
23
years of professional experience
Work History
National Customer Experience Representative
Stericycle
01.2021 - 01.2024
Bartender/Cook/Manager
Parker House Tavern
Scranton, PA
01.2008 - 01.2018
Salon Manager/Operator
Mane Connection
Olyphant, PA
01.2001 - 01.2011
Education
Real Estate License -
Penn State
Dunmore, PAHigh School Diploma - Vocational
Mid-Valley Secondary Center
Throop, PASkills
- Supply Chain Management
- Oversight Operations
- Immaculate relationship-building skills and experience working with customers and vendors
- Problem-solving and complaint-resolution expertise
- Encourages the growth and success of team members
- Actively seeks personal and training opportunities
- Retention management
- Promotion management and service upselling
- Service Standard Compliance
- Dependable professionalism and consistent reliability
- Proficient in Microsoft 365, Salesforce, and SAP systems
Accomplishments
- Earned Scholarship in "Teacher/Manager" for Cosmetology License
- Awarded Outstanding Achievement
- Manager trained in RAMP (Responsible Alcohol Management Program)
- ServSafe Manager Certified
Timeline
National Customer Experience Representative
Stericycle
01.2021 - 01.2024
Bartender/Cook/Manager
Parker House Tavern
01.2008 - 01.2018
Salon Manager/Operator
Mane Connection
01.2001 - 01.2011
Real Estate License -
Penn State
High School Diploma - Vocational
Mid-Valley Secondary Center
Similar Profiles
Allison Victoria NelsonAllison Victoria Nelson
Territory Sales Manager at StericycleTerritory Sales Manager at Stericycle
Madisyn GoddardMadisyn Goddard
Healthcare Specialist at StericycleHealthcare Specialist at Stericycle
Lamar DuttonLamar Dutton
CDL Truck Driver at StericycleCDL Truck Driver at Stericycle
MICHAEL DUPONTMICHAEL DUPONT
OPERATIONS MANAGER at StericycleOPERATIONS MANAGER at Stericycle
Megan KeniaMegan Kenia
Replenishment Team Member at Chewy WarehouseReplenishment Team Member at Chewy Warehouse