Jody Johnston
EverBank, N.A.
Grand Haven,MI
22
years of professional experience
IT Principal Business Analyst leading LeaseWorks platform analysis, production support, and modernization for commercial equipment finance operations. Translates regulatory, operational, and technology requirements into workflow automation, system enhancements, and implementations that reduce manual work and improve efficiency. Partners with stakeholders across SDLC, audit, risk, and change management while mentoring teammates and supporting continuous improvement.
Work History
IT Principal Business Analyst
16 Years 7 Months- Led business analysis and technology enablement efforts for the LeaseWorks Commercial Equipment Finance platform, partnering with stakeholders to gather requirements, streamline workflows, delivering solutions that improved operational efficiency and reduced manual processes. Managed production support, system upgrades, testing, and implementations for the LeaseWorks platform. Led strategic initiatives, including UCC automation, electronic document management, and new platform onboarding. Ensured compliance with change management, SDLC, audit, and risk management standards. Mentored team members and fostered a culture of continuous improvement, knowledge sharing, and operational excellence.
- EverBank, N.A. | Parsippany, NJ
Business Analyst
9 Months- Served as a strategic partner between Commercial business stakeholders, technology teams, and third-party vendors to advance business initiatives and improve operational performance. Led the support and continuous enhancement of the LeaseWorks platform, leveraging business process analysis to drive automation, increase efficiency, and implement scalable solutions that support organizational growth.
- SG Equipment Finance USA Corp | Jersey City, NJ
System Support Specialist
5 Years 2 Months- Served as the LeaseWorks subject matter expert, providing system support, security administration, user training, and enhancement coordination across the organization. Partnered with business stakeholders and software vendors to troubleshoot issues, test upgrades, and implement system improvements that increased operational efficiency. Led the LeaseWorks integration for an acquired portfolio, including business analysis, system configuration, data migration support, and employee training, ensuring a successful transition to a unified lease and loan platform. Drove process improvements that reduced application processing time and accelerated decision turnaround, while developing training materials and delivering education sessions that improved user adoption of LeaseWorks.
- EverBank, N.A. (Formerly Tygris Commercial Finance & US Express Leasing | Parsippany, NJ
Education
BBA - Computer Information Systems
Skills
Business & Systems Analysis
Gap Analysis & Solution Design
Stakeholder Management & Executive Engagement
Data Analysis
Reporting & Decision Support
Strategic Planning & Business Decision-Making
Requirements documentation
Process mapping
User acceptance testing
Change impact assessment
Release coordination
Jira
Confluence
SQL querying
Microsoft Visio
Timeline
IT Principal Business Analyst
EverBank, N.A.
01.2010 - CurrentRead More
Business Analyst
SG Equipment Finance USA Corp
08.2009 - 05.2010Read More
System Support Specialist
EverBank, N.A. (Formerly Tygris Commercial Finance & US Express Leasing)
06.2004 - 08.2009Read More
Central Michigan University
BBA from Computer Information Systems
Read More