JOE ALSWELL
Perth Amboy,NJ
Summary
Dynamic manager with a proven track record at Afro Lounge, enhancing guest experiences through effective team leadership and process improvements. Skilled in staff training and complex problem-solving, I successfully reduced service wait times and optimized inventory control, driving operational efficiency and customer satisfaction.
I have overseen projects and business from initiation to completion, ensuring alignment with project goals,timeline and budgets. Example with JMG/VANTAGE TRUCK PARKING.
With my educational background in relevant fields such as Mnagement, Marketing, Communication and Business Law i can work in many feilds.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Manager
Afro Lounge
Hollywood, FL
01.2023 - 02.2026
- Oversaw daily operations, ensuring smooth workflow and optimal guest experiences.
- Trained and mentored team members to enhance service quality and operational efficiency.
- Implemented process improvements, increasing productivity and reducing service wait times.
- Managed inventory levels, optimizing stock control procedures to minimize waste.
- Coordinated special events, enhancing customer engagement and driving revenue growth.
Supervisor
JMG/Vantage Secure Truck Parking
Hallandale, FL
01.2017 - 11.2021
- Supervised daily operations, ensuring compliance with safety regulations and company policies.
- Coordinated scheduling and Monitoring of all CCTV cameras
- Implemented process improvements, enhancing operational workflows and reducing turnaround times.
- Developed training programs for new hires, ensuring thorough understanding of operational protocols.
- Mentored junior staff, promoting skill development and adherence to best practices.
Armed Security Officer
Cambridge Security Services
Fort Lauderdale, FL
03.2015 - 01.2017
- Monitored premises to ensure safety and security for personnel and property.
- Conducted regular patrols to identify and mitigate potential security threats.
- Responded promptly to alarms, incidents, and emergency situations to maintain order.
- Collaborated with law enforcement agencies to enhance security protocols and responses.
- Implemented surveillance techniques using CCTV systems to deter criminal activities.
- Developed incident reports documenting occurrences for legal and procedural compliance.
Auto Service Technician/Airport Shuttle Driver
Hertz Car Rental
Hollywood, FL
05.2013 - 01.2015
- Diagnosed and repaired vehicle issues using advanced diagnostic equipment and tools.
- Conducted routine maintenance services, ensuring optimal vehicle performance and customer satisfaction.
- Collaborated with team members to streamline service operations and reduce turnaround times.
- Led quality control initiatives, consistently achieving high standards in vehicle repairs and servicing.
- Ensured timely and safe transport of passengers to and from airport terminals.
- Provided exceptional customer service, addressing passenger inquiries and needs promptly.
Education
Bachelor of Arts - Business Administration And Marketing
MERIDIAN UNIVERSITY
ACCRA GHANA04-2011
High School Diploma -
GHANA NATIONAL COLLEGE
GHANA 02-2004
Skills
- Customer service
- Team leadership
- Time management
- Decision-making
- Complex Problem-solving
- Staff training and development
- Staff management
- Verbal and written communication
Accomplishments
I started and built JMG/VANTAGE TRUCK PARKING to completion.
i received the employee award of the year and a GOLD star working as a armed security officer
Supervised team of 9 staff members
Certification
certificate in business administration/marketing
fire arms certification
batons certification
handcuff certification
cpr certification
Languages
african language
Native or Bilingual
Timeline
Manager
Afro Lounge
01.2023 - 02.2026
Supervisor
JMG/Vantage Secure Truck Parking
01.2017 - 11.2021
Armed Security Officer
Cambridge Security Services
03.2015 - 01.2017
Auto Service Technician/Airport Shuttle Driver
Hertz Car Rental
05.2013 - 01.2015
Bachelor of Arts - Business Administration And Marketing
MERIDIAN UNIVERSITY
High School Diploma -
GHANA NATIONAL COLLEGE