Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Joe Alvarez

San Antonio ,TX

Summary

Dynamic Fulfillment Associate with ongoing training leadership at Sam's Club, enhancing operational productivity and customer satisfaction. Skilled in training teams and utilizing handheld devices for efficient order processing. Adept at building lasting customer relationships through effective communication and reliability, consistently delivering exceptional service in high-volume environments.

Overview

4
4
years of professional experience
1
1
Certification

Work History

Fulfillment Associate

Sam's Club
10.2023 - Current
  • Led team when needed in efficient order fulfillment, enhancing workflow and operational productivity.
  • Regularly trained new fulfillment associates, sharing best practices and offering support as needed.
  • Adapted to high-volume environments while upholding excellent customer service standards.
  • Provided efficient and accurate curbside pickup service, ensuring timely and correct order delivery to customers.
  • Built and maintained strong customer relationships through effective communication and service.


Sales Floor Associate

Sam's Club
05.2022 - 10.2023
  • Assisted customers in locating products, enhancing shopping experience and ensuring satisfaction in a fast p[aced environment.
  • Maintained merchandise presentation standards, contributing to an organized and appealing sales floor.
  • Contributed to store layout changes to ensure easy flow of the store.
  • Assisted in inventory management, conducting regular counts and restocking merchandise as needed.

Cart Attendant

Sam's Club
08.2021 - 05.2022
  • Assisted with cart retrieval and transportation, ensuring a positive shopping experience.
  • Maintained cleanliness and organization of cart staging areas to promote safety and efficiency along with maintaining a clean work area
  • Collaborated with team members to optimize cart collection processes during peak hours.
  • Assisted customers with loading items into their vehicles while showing a positive attitude.


Education

Associate of Applied Science - Business Management And Operations Management Spec

Palo Alto College
San Antonio, TX
05-2024

Skills

  • Teamwork and collaboration
  • Verbal and Written Communication
  • ability to work in high
  • ability to lead and be led
  • Can understand and learn handheld devices and scanners quickly
  • Skilled in building and sustaining long-term relationships with customers through trust, reliability, and consistent service

Certification

  • Forklift operator License - 2022- current
  • Licensed Electric pallet jack - 2022- current

Timeline

Fulfillment Associate

Sam's Club
10.2023 - Current

Sales Floor Associate

Sam's Club
05.2022 - 10.2023

Cart Attendant

Sam's Club
08.2021 - 05.2022

Associate of Applied Science - Business Management And Operations Management Spec

Palo Alto College

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