Joseph P. Anello
Concord,NH
Summary
Hardworking and dedicated employee with over 20 years of service with one employer. Currently looking for another career that will expand skills and give new and challenging experiences.
Overview
22
22
years of professional experience
Work History
City Letter Carrier
United States Postal Service
12.2023 - Current
- Improved customer satisfaction by delivering mail accurately and efficiently to city residents.
- Enhanced operational efficiency by sorting and organizing mail for delivery in a timely manner.
- Ensured timely delivery of packages and parcels by adhering to established routes and schedules.
- Provided exceptional customer service, addressing inquiries regarding mail and package deliveries.
- Navigated through various weather conditions safely while ensuring the prompt delivery of mail items.
Customer Service Agent
American Airlines
10.2001 - 12.2023
- Streamlined check-in process for faster boarding and improved passenger experience.
- Assisted passengers with special needs, ensuring a comfortable and safe travel experience.
- Resolved customer complaints professionally and empathetically to retain loyalty.
- Promoted available upgrades and ancillary services to increase revenue per passenger.
- Verified passenger documentation to ensure compliance with international travel requirements.
- Provided passengers with up-to-date flight information, managing expectations during delays or cancellations.
- Coordinated closely with other airline departments to resolve ticketing issues promptly and accurately.
- Responded to customer inquiries related to services or accommodations and promptly addressed issues or complaints.
- Provided high level of customer service to each person by engaging customer and using active listening and effective interpersonal skills.
- Ensured data privacy by adhering to strict security protocols while accessing sensitive passenger information.
- Engaged customers to find amiable and appropriate solutions to transportation issues and conflicts.
Education
Bachelor of Science - Marketing
Southern New Hampshire University
Hooksett, NH2010
Skills
- Excellent Communication
- Active Listening
- Stress Management
- Computer Literacy
- Customer Service
- Time Management
- Attention to Detail
- Empathy and Compassion
Timeline
City Letter Carrier
United States Postal Service
12.2023 - Current
Customer Service Agent
American Airlines
10.2001 - 12.2023
Bachelor of Science - Marketing
Southern New Hampshire University