Asst. Cage Manager
JOE AYGAR
Jake's 58 Casino Hotel
East Islip,NY
19
Years of experience
1
Certification
1
Language
Strategic gaming operations leader with 9 years of experience in casino cage operations, compliance, and guest services. Expertise in managing high-volume financial environments and ensuring compliance with regulatory standards (AML/Title 31). Skilled in leading teams to enhance risk management and improve processes while prioritizing guest satisfaction.
Work History
Cage Assistant Manager
3 Years 8 Months- Oversaw daily cage operations, ensuring compliance with gaming regulations, AML, and internal controls to support operational integrity
- Managed high-volume cash flow and audits, enhancing accuracy and minimizing risk in financial reporting
- Supervised and developed cage staff, fostering operational efficiency and adherence to regulatory standards
- Oversee daily cage operations, ensuring full compliance with gaming regulations, AML, and internal controls
Guest Path Manager
1 Year- Managed guest flow and service efficiency to optimize guest experiences
- Coordinated with multiple departments to improve overall customer and team member satisfaction
- Led cross-functional teams to enhance operational efficiency and drive project success.
- Developed and implemented strategic plans to achieve organizational goals and improve service delivery.
- Mentored junior managers, fostering professional growth and enhancing team performance.
Guest Experience Deputy Director
1 Year 11 Months- Ensured compliance with health regulations and guest safety protocols to maintain a safe environment for guests and staff
- Supported guest experience initiatives and operational improvements, fostering trust and confidence among guests
- Led sanitation and safety operations during COVID-19 to enhance overall guest satisfaction
Cage Supervisor
2 Years- Supervised cage staff, ensuring accurate daily financial transactions
- Maintained compliance with Title 31, AML, and internal procedures to mitigate risk
- Addressed patron escalations to ensure satisfaction
Night Manager
9 Years- Managed overnight hotel operations, ensuring guest satisfaction and smooth service delivery
- Oversaw staff and security, enhancing customer satisfaction during night shifts
- Performed financial reconciliation to ensure accuracy of accounts and reporting
Education
Bachelor of Science - Hotel & Tourism Management
English - English as a Second Language
English as a second language - English as a Second Language
Skills
Gaming compliance
Cage Operations Leadership
Audit & Regulatory Compliance
Financial controls
Cash Handling
Team Leadership & Staff Development
Guest Relations Enhancement
Customer experience
Problem solving
Certification
- Licensed NYS Gaming Key License - [Timeframe]
Languages
Turkish
Native or Bilingual
Timeline
Cage Assistant Manager
01.2023 - CurrentRead More
Guest Path Manager
Jake's 58 Casino Hotel
01.2019 - 01.2020Read More
Guest Experience Deputy Director
Jake's 58 Casino Hotel
02.2017 - 01.2019Read More
Cage Supervisor
Jake's 58 Casino Hotel
01.2017 - 01.2019Read More
Night Manager
Marriott
01.2008 - 01.2017Read More
Queens College
English from English as a Second Language
Read More
Columbia University
English as a second language from English as a Second Language
Read More
9 Eylul University
Bachelor of Science from Hotel & Tourism Management
Read More