Angelica Hernandez Hernandez
Las Vegas,NV
Summary
Experienced Cage Cashier with 20 years in cash handling and customer service within the casino environment. Demonstrates exceptional accuracy in financial transactions and adherence to security protocols, ensuring compliance with gaming regulations. Skilled in transaction processing, financial reconciliation, and staff training, contributing to operational efficiency and enhanced guest satisfaction.
Overview
1
1
Language
20
20
years of professional experience
Work History
Cage Cashier
MGM Resorts
Las Vegas, Nevada
06.2006 - 04.2026
- Processed cash transactions efficiently at casino cage to ensure prompt service delivery.
- Processed payments for chips, tokens, and cash transactions to ensure accurate financial exchanges.
- Verified and balanced cash drawers daily, maintaining accuracy in financial records.
- Maintained stringent security protocols when handling large cash amounts to safeguard assets.
- Followed strict security protocols when handling large sums of money.
- Adhered to security protocols and cash-handling best practices to maintain correct totals.
- Verified customer identification to ensure compliance with gaming regulations.
- Checked identifications to ensure compliance with age restrictions for patrons. to verify patrons' ages.
- Received large amounts of cash from customers for conversion into chips or slots purchase tickets.
- Managed currency exchanges and prepared reports for management review effectively.
- Prepared bank deposits according to company policies and procedures.
- Performed daily balancing activities including count-downs, verifications, and reconciliations.
- Maintained accurate records of cage transactions and balances to support financial integrity.
- Counted and verified cash amounts at shift start and balanced funds prior to shift end or close.
- Performed opening and closing duties such as counting money drawers and verifying floats.
- Balanced currency, coin and voucher inventories regularly throughout shift.
- Collaborated with team members to facilitate seamless operations during peak hours.
- Provided guidance to new staff on cash handling procedures to ensure compliance.
- Resolved customer complaints regarding transactions in a professional manner.
- Resolved customer issues promptly to enhance guest satisfaction and experience.
- Assisted customers with inquiries related to gaming funds and services to enhance support.
- Greeted customers and answered inquiries regarding services.
- Provided customer service assistance in resolving disputes or discrepancies related to cage transactions.
- Redeemed coins and tokens for cash at customer request.
- Organized paperwork and completed reports accurately within specified deadlines.
- Prepared balance sheets in accordance with gaming standards and internal controls.
- Checked the accuracy of documents before submitting them to supervisors for approval.
- Complied with safety regulations while operating cash handling equipment.
- Issued purchase tickets for slots to patrons to ensure a smooth gaming experience..
- Supported other departments during special projects.
- Reconciled cash and casino currency by auditing cash drawers and transaction receipts.
- Checked identifications to ensure compliance with age restrictions for patrons. to verify patrons' ages.
- Reconciled cash and casino currency by auditing cash drawers and transaction receipts.
Education
High School Diploma -
Palos Verdes High School
Long Beach, CA06-1991
Skills
- Cash handling
- Transaction processing
- Financial reconciliation
- Currency conversion
- Foreign currency exchanges
- Cash balancing
- Cash transaction reporting
- Transaction accuracy
- Report preparation
- Security compliance
- Gaming compliance
- Casino regulations
- Customer service
- Team collaboration
- Teamwork orientation
- Staff training
- Attention to detail
- Organizational management
- Multitasking capacity
- Reliability and punctuality
- Professional demeanor
Languages
Spanish
Native/ Bilingual
Timeline
Cage Cashier
MGM Resorts
06.2006 - 04.2026
High School Diploma -
Palos Verdes High School