Joe Barnes
Fuson Cadillac Buick GMC
Terre Haute,Indiana
1
Certification
7
years of professional experience
Experienced Service Manager with a strong background in customer service, team leadership, and workflow management. Skilled in coaching advisors, improving repair order accuracy, and supporting efficient vehicle turnaround.
Work History
Service Manager
3 Years 9 Months- Directed service department workflow to improve repair order accuracy, technician utilization, and customer satisfaction.
- Coordinated advisor, technician, and parts collaboration to reduce delays and maintain efficient vehicle turnaround.
- Coached service advisors on customer communication, menu presentation, and follow-up best practices.
- Monitored warranty claims and documentation to support timely submission and reduce rework.
- Reviewed repair orders, invoices, and parts records to verify claim eligibility and prevent rejections.
- Processed warranty claims accurately, ensuring compliance with manufacturer guidelines and supporting documentation requirements.
Service Advisor
5 Years 5 Months- Advised customers on maintenance and repair needs, translating vehicle concerns into accurate repair orders.
- Coordinated with technicians to prioritize work, verify findings, and keep service workflow moving efficiently.
- Explained recommended repairs, warranty coverage, and estimated costs clearly to support informed customer decisions.
- Managed appointment scheduling, write-ups, and status updates to improve shop communication and customer satisfaction.
Service Porter
7 Years 5 Months- Coordinated vehicle staging, lot organization, and service lane flow to support efficient dealership operations.
- Moved customer vehicles safely between service drive, parking areas, and repair bays.
- Maintained clean, organized service areas, showroom entrances, and customer parking spaces.
Education
Bachelor of Science - Education
- Dean's List All Semesters
- Honor Roll Senior Year
- 21st Century Scholarship Recipient
- 3.7 GPA
- Extracurricular Activities: Track and Field Lettered 4 Years
Skills
Service operations
Process optimization
Problem-solving
Service scheduling
Team management
Team collaboration
Technical coaching
Team performance
Dispute resolution
Customer support
Customer engagement
Warranty management
Accomplishments
Cadillac Mark of Excellence Award Member 2025, 2026
North Central Region GM Parts and Service Club President 2023-2026
Affiliations
Indianapolis Parts and Service Club President 2023-2026
Cadillac Mark of Excellence Award Member 2025,2026
Certification
Cox Automotive Dealertrack Service Department Certification
X-Time Scheduler and Inspect Certification
GM Service Manager and Cadillac Specific Service Manager Training
Timeline
Service Manager
Fuson Cadillac Buick GMC
01.2023 - CurrentRead More
Service Advisor
Fuson Cadillac Buick GMC
05.2021 - CurrentRead More
Service Porter
Fuson Cadillac Buick GMC
05.2019 - CurrentRead More
Indiana State University
Bachelor of Science from Education
Read More