Summary
Overview
Work History
Education
Skills
Timeline
Generic

Joe Bates

Mobile,AL

Summary

Proven leader in management for 10 years, adept at boosting profitability and enhancing customer satisfaction, Skilled in inventory controll and team leadership of over 100 employee rosters. I excel in promotional planning and budget control. I Achieved significant cost savings and raised gross profits margins through effective programs, demonstrating strong problem-solving and multitasking abilities. I am a hardworking, quick learning, dedicated, and loyal person.

Overview

18
18
years of professional experience

Work History

Assistant Store Director

Rouses Markets
10.2016 - Current
  • Managed daily operations, ensuring smooth workflow and timely completion of tasks.
  • Supervised employees and different store departments.
  • Increased customer satisfaction with attentive service and quick resolution of issues.
  • Worked closely with suppliers to negotiate favorable pricing and delivery terms resulting in cost savings.
  • Ensured compliance with company policies and procedures as well as local, state, and federal regulations governing retail operations.
  • Implemented effective loss prevention strategies, reducing shrinkage and increasing overall profitability.
  • Coordinated promotional events to drive customer engagement and increase brand awareness.
  • Collaborated with the Store Director to develop and execute strategic plans for store growth.
  • Enhanced overall shopping experience by addressing customer inquiries promptly and assisting them in making informed purchasing decisions.
  • Handled escalated customer complaints, providing solutions that satisfied both parties involved in the situation.
  • Partnered with store director to interview, hire, train, and develop department managers and team members to build and sustain high in-store performance.
  • Developed a positive store culture by fostering open communication and promoting teamwork among employees.
  • Regularly monitored sales data to identify trends and adjust inventory levels accordingly.
  • Improved store sales by implementing creative merchandising strategies and eye-catching product displays.
  • Empowered employees through ongoing coaching and development opportunities leading to higher productivity.
  • Oversaw scheduling, maintaining adequate staff coverage while minimizing labor costs.
  • Oversaw cash handling activities ensuring accuracy and security during transactions.
  • Conducted regular performance evaluations for staff members, identifying areas for improvement and acknowledging exceptional work contributions.
  • Maintained a clean, safe, and organized store environment for both customers and employees.
  • Checked employee break times and schedule adherence.
  • Supervised daily operations by directing customer service, inventory and sales operations.
  • Supervised associates by providing direction and instruction for stocking shelves, rotating stock, and receiving deliveries.
  • Conducted inventory analysis to determine optimal stock levels.
  • Boosted sales by effectively cultivating customer rapport and delivering superior customer service.
  • Managed supply chain by ordering products from suppliers, negotiating prices and requiring on-time delivery.
  • Worked with store management to implement company safety programs and awareness, reducing workers' compensation costs.
  • Established team priorities, maintained schedules and monitored performance.
  • Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
  • Defined clear targets and objectives and communicated to other team members.
  • Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
  • Established performance goals for employees and provided feedback on methods for reaching those milestones.
  • Successfully managed budgets and allocated resources to maximize productivity and profitability.
  • Improved staffing during busy periods by creating employee schedules and monitoring call-outs.

Tool Mechanic

Bay City Tool
02.2010 - 10.2016
  • Inspected and tested equipment to locate worn and damaged parts.
  • Replaced damaged, missing, or defective parts with new and refurbished components.
  • Performed diagnostic and troubleshooting procedures to find and identify root causes of mechanical issues.
  • Maintained a safe working environment at all times by adhering to company guidelines and OSHA regulations, reducing workplace accidents.
  • Kept equipment in good working order by following operating instructions, troubleshooting breakdowns, and maintaining supplies.
  • Maintained accurate records of completed work orders, ensuring transparency for customers and management alike.
  • Ordered repair parts quickly to prevent delays in projects and repair work.
  • Utilized computerized diagnostic equipment to conduct thorough inspections and determine outcomes.
  • Collaborated with team members to complete large-scale projects, ensuring timely completion and high-quality workmanship.
  • Diagnosed electrical problems using advanced diagnostic tools; repaired or replaced faulty wiring harnesses as needed for optimal functionality.
  • Consistently met or exceeded company performance metrics through diligent work ethic and attention to detail in all repair tasks.
  • Calculated costs of materials and labor to prepair detailed repair estimates.
  • Contributed to revenue growth by upselling additional services when appropriate.
  • Conducted detailed pre-purchase inspections, aiding customers in making informed decisions.
  • Read and followed technical documentation to complete accurate repairs.

Produce Manager

Brunos
08.2006 - 03.2009
  • Trained and supervised produce staff for optimal performance and adherence to company policies.
  • Maintained produce display, and prep and storage areas in clean and orderly condition.
  • Strengthened profits by reducing waste, controlling shrinkage, and increasing team efficiency with optimized workflows.
  • Enhanced customer satisfaction through attentive service and consistent delivery of high-quality products.
  • Maintained safety standards throughout the department, ensuring compliance with local regulations and company policies.
  • Conducted regular inventory audits, addressing discrepancies and minimizing shrinkage due to theft or spoilage.
  • Purchased produce following guidelines of marketing plan.
  • Implemented effective merchandising techniques, leading to increased visibility of seasonal items and specialty products.
  • Selected items for specials and marked down items to reduce losses.
  • Coordinated closely with other departments within the store, fostering a collaborative environment focused on customer satisfaction and overall success.
  • Evaluated employee performance regularly, providing constructive feedback and implementing development plans as necessary.
  • Priced produce to achieve margin and sales goals.
  • Kept department equipment in working order and advised general manager of equipment repair or replacement needs.
  • Oversaw budgeting responsibilities for the produce department, maximizing profitability without compromising on quality.
  • Developed eye-catching displays and promotions to increase sales and drive customer interest in new products.
  • Analyzed sales data, identifying opportunities for growth or adjustments in product selection or pricing strategies.
  • Stayed informed on industry best practices, incorporating new techniques and technologies into department operations for continuous improvement.
  • Established team priorities, maintained schedules and monitored performance.
  • Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.

Education

GED -

Alma Bryant High School
Irvington, AL

Skills

    Store operations

    Team Management

    Recruitment and hiring

    Promotional planning

    Shrink management

    Receiving deliveries

    Customer Service

    Problem-Solving

    Multitasking and Organization

    Store Merchandising

    Cash Management

    Inventory Management

Timeline

Assistant Store Director

Rouses Markets
10.2016 - Current

Tool Mechanic

Bay City Tool
02.2010 - 10.2016

Produce Manager

Brunos
08.2006 - 03.2009

GED -

Alma Bryant High School

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Joe Bates