Sierra Merritt
Denham Springs,LA
Summary
Accomplished Grocery Director at Rouses Markets, I excelled in strategic planning and people management, significantly enhancing team collaboration and operational efficiency. Leveraging creativity and innovation, I led initiatives that fostered a culture of continuous improvement, achieving notable increases in employee engagement and retention. My approach prioritizes organizational development and operational excellence, embodying a results-oriented mindset.
Overview
9
9
years of professional experience
Work History
Grocery Director
Rouses Markets
08.2021 - Current
- Developed high-performing teams by providing mentorship, guidance, and opportunities for professional growth.
- Enhanced team collaboration through regular communication, goal setting, and performance evaluations.
- Worked closely with organizational leadership to guide operational strategy.
- Established a culture of continuous improvement by fostering open communication channels and empowering employees to voice their ideas.
- Cultivated a positive work environment that fostered employee engagement, increased retention rates, and boosted overall team morale.
- Monitored office workflow and administrative processes to keep operations running smoothly.
- Established departmental performance goals and provided feedback for underperforming areas.
- Oversaw operations and provided corrective feedback to achieve daily and long-term goals.
- Evaluated employee performance objectively using established metrics, leading to fair compensation adjustments based on meritocracy principles.
Deli Manager
Rouses Markets
05.2017 - 08.2021
- Managed supply chain functions for deli supplies, ingredients and merchandise.
- Maintained an organized workspace, facilitating efficient workflow and reduced preparation time.
- Reduced food waste by closely monitoring product freshness and implementing proper rotation practices.
- Trained, supervised and evaluated deli staff to align compliance with health and safety regulations.
- Trained new team members on deli procedures, ensuring consistency in product quality and service levels.
- Addressed customer concerns promptly and professionally, resolving issues to their satisfaction.
- Ensured a safe work environment by enforcing strict adherence to health and safety regulations.
- Worked closely with other department managers to improve cross-functional collaboration within the store.
- Collaborated with store management to achieve overall operational goals, contributing to store success.
- Increased deli sales by implementing innovative merchandising and promotional strategies.
- Inventoried food products and associated materials on weekly basis.
- Conducted regular performance evaluations for staff members, providing constructive feedback for professional growth.
- Set schedules for [Number] staff by planning and designating shifts and hours.
Cashier/Front Office Cashier
Rouses Markets
12.2014 - 05.2017
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Built relationships with customers to encourage repeat business.
- Assisted customers with returns, refunds and resolving transaction issues.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
- Handled multiple payment methods securely, minimizing discrepancies and potential losses.
- Answered questions about store policies and addressed customer concerns.
- Mentored new employees on cashier duties and best practices, improving overall staff performance.
- Proactively addressed long lines by opening additional registers when necessary, enhancing customer experience.
- Prevented loss by vigilantly monitoring potential theft or fraud situations instore.
- Worked with floor team and managers to meet wide range of customer needs.
Education
Bachelor of Arts - Criminal Justice
Southeastern Louisiana University
Hammond, LA05.2017
Skills
- Strategic Planning
- Verbal and written communication
- People Management
- Operations Management
- Computer Skills
- Project Management
- Creativity and Innovation
- Strategies and goals
- Organizational Development
- Hiring and Retention
Accomplishments
Awarded 2023 Women of Influence in the food industry published in The Shelby-Griffin Report
Timeline
Grocery Director
Rouses Markets
08.2021 - Current
Deli Manager
Rouses Markets
05.2017 - 08.2021
Cashier/Front Office Cashier
Rouses Markets
12.2014 - 05.2017
Bachelor of Arts - Criminal Justice
Southeastern Louisiana University
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