Joe Beaver

As a fueler / aircraft handler:

• Operated fuel tank trucks to fuel aircraft utilizing advanced technology tools for precise measurement of delivered gallons while maintaining accuracy.
• Towed aircraft into maintenance hangars.
• Achieved zero accidents or injuries through adherence to strict safety standards during all aspects of the refueling process.

After two surgeries in 2016, I became a Customer Service Representative:

• Increased customer satisfaction by addressing and resolving complex issues effectively.
• Collected payment for services.
• Built rapport with customers through empathetic listening and understanding their unique needs or preferences.
• Managed high call volume, ensuring timely response and effective resolution to all customer concerns.

• Safely operated freight trains in southern Idaho and eastern Oregon.
• Signaled crew members, utilizing hand or flag signals, radio communications and lantern.
• Performed air brake and electrical connection coupling.

• Sold tickets, handled passenger baggage.
• Supervised station operations.
• Accounted for daily, weekly and monthly station sales reports in the pre-computerized era.

• Owner / manager of The Jersey Room, a souvenir sports wear store.
• Managed day-to-day business operations.
• Oversaw daily operations, ensuring all tasks were completed accurately and efficiently by team members.
• Negotiated contracts with suppliers for better pricing and terms.