Joe Bighouse
Jacksonville,FL
Summary
Results-driven professional with expertise in process management and customer service. Proven ability to streamline project workflows, enhance productivity, and deliver high-quality outcomes.
Results-oriented achiever with proven ability to exceed targets and drive success in fast-paced environments. Combines strategic thinking with hands-on experience to deliver impactful solutions and enhance organizational performance.
Overview
26
26
years of professional experience
Work History
Self Employed
Painter
Saint Augustine, FL
08.2018 - 07.2025
- Executed residential painting projects, ensuring high-quality finishes and customer satisfaction.
- Managed project timelines and resources to streamline workflow and enhance productivity.
- Developed customized color schemes based on client preferences, improving overall aesthetic appeal.
- Practiced best practices and safety protocols for optimal performance.
Business Analyst
Citibank Via Sans Consulting
Jacksonville, FL
04.2015 - 07.2018
- Contract work with Sans Consulting
- Continuity of Business Department
- Analyzed business processes to identify inefficiencies and recommend strategic improvements.
- Collaborated with cross-functional teams to gather requirements and define project scope.
- Developed detailed documentation for system enhancements and user acceptance testing.
- Facilitated meetings with internal stakeholders regarding efficiency evaluations.
Select Portfolio Servicing
Supervisor, Junior Liens
Jacksonville, FL
04.2014 - 07.2014
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
Business Analyst
Pontoon Via Contract With Modis
Jacksonville, FL
11.2013 - 02.2014
- Mentored junior analysts, fostering professional development and enhancing team capabilities.
- Led process mapping workshops to streamline operations and improve workflow efficiency.
- Evaluated performance metrics to assess project outcomes and inform future strategies.
- Actively participated in team meetings to share knowledge, exchange ideas, address challenges, and collaborate on potential solutions.
Business Analyst
CIT Group
Jacksonville, FL
06.2009 - 10.2013
- Analyzed business processes to identify inefficiencies and recommend strategic improvements.
- Developed detailed documentation for system enhancements and user acceptance testing.
- Facilitated stakeholder meetings to prioritize initiatives and align on project goals.
- Implemented data analysis techniques to drive informed decision-making across departments.
Data Analyst
Washington Mutual Bank
Jacksonille, FL
04.1999 - 09.2007
- Analyzed complex datasets to identify trends and support strategic decision-making.
- Developed automated reporting tools, increasing efficiency in data retrieval and analysis processes.
- Collaborated with cross-functional teams to enhance data integrity and reporting accuracy.
- Created visual dashboards to present insights, facilitating informed business strategies.
Education
Bachelor of Arts -
Ohio University
Athens, OHSkills
- Microsoft Office including Excel, Project & PowerPoint
- Root Cause Analysis
- Contract Management
- Process Management
- Verbal & written communication
- Teamwork and collaboration
- Customer service
- Problem-solving
- Friendly, positive attitude
Timeline
Self Employed
Painter
08.2018 - 07.2025
Business Analyst
Citibank Via Sans Consulting
04.2015 - 07.2018
Select Portfolio Servicing
Supervisor, Junior Liens
04.2014 - 07.2014
Business Analyst
Pontoon Via Contract With Modis
11.2013 - 02.2014
Business Analyst
CIT Group
06.2009 - 10.2013
Data Analyst
Washington Mutual Bank
04.1999 - 09.2007
Bachelor of Arts -
Ohio University