Joe Cole
The Villages
Summary
Accomplished Customer Supply Chain Manager with over 17 years of experience in logistics and supplier relationship management. Expertise in continuous improvement initiatives, data analysis, and team mentorship, contributing to significant enhancements in supply chain efficiency and customer satisfaction.
Overview
29
29
years of professional experience
Work History
Retired
Kraft Heinz
The Villages, FL
09.1995 - 12.2024
- Retired after 29 years of service
- Customer Service focused
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Excellent communication skills, both verbal and written.
- Worked well in a team setting, providing support and guidance.
- Demonstrated respect, friendliness, and willingness to help wherever needed.
- Worked flexible hours across night, weekend, and holiday shifts.
Customer Supply Chain Manager - Kroger
Kraft Heinz
Cincinnati, OH
05.2018 - 12.2024
- Led cross-functional teams to optimize supply chain processes and reduce costs.
- Developed and implemented inventory management strategies to improve stock accuracy and minimize waste.
- Analyzed data trends to forecast demand and adjust procurement plans accordingly.
- Streamlined logistics operations, enhancing delivery timelines and customer satisfaction.
- Mentored junior staff on best practices in supply chain management and process improvement initiatives.
- Conducted regular audits of supply chain performance metrics, identifying areas for enhancement and efficiency gains.
Customer Supply Chain Manager - Walmart
Kraft Heinz
Bentonville, AR
03.2007 - 04.2018
- Collaborated with suppliers to negotiate contracts and ensure quality compliance standards were met.
- Spearheaded initiatives to integrate new technologies, improving operational workflows across multiple departments.
- Developed strong vendor relationships to ensure timely delivery of materials and maintain high-quality standards.
- Oversaw demand planning, purchasing, and logistics.
- Reduced lead times for product deliveries through effective supplier management and communication strategies.
- Developed comprehensive training programs for team members, enhancing skills development and employee retention rates within the department.
- Supervised eight staff members tasked with handling materials management, planning, purchasing, and customer service duties.
Education
Master of Science - Business Administration
William Woods University
Fulton, MO10-2004
Bachelor of Science - Finance
Univerity of Mount Union
Alliance, OH05-1992
Skills
- Customer Service
- Warehouse operations
- Continuous improvement initiatives
- Supplier relationship management
- Logistics management
- Relationship building
- Supply and demand requirements
- Problem-solving
- Excellent communication
Timeline
Customer Supply Chain Manager - Kroger
Kraft Heinz
05.2018 - 12.2024
Customer Supply Chain Manager - Walmart
Kraft Heinz
03.2007 - 04.2018
Retired
Kraft Heinz
09.1995 - 12.2024
Master of Science - Business Administration
William Woods University
Bachelor of Science - Finance
Univerity of Mount Union