Joe Contezac
Milwaukee,WI
Summary
Creative and detail-oriented user experience (UX) Researcher with outstanding interface performance analysis, project modeling and mapping skills. Critical thinker with advanced education, training, and expertise in human behavior, as well as strong organizational and analytical skills. Collaborative team player seeking research position to apply skills for statistical analysis, along with my background in psychology, to create intuitive, engaging, and accessible user experiences.
Overview
5
5
years of professional experience
7
7
years of post-secondary education
Work History
Clinical Mental Health Counseling Intern
Ascension Columbia St.Mary's Milwaukee, Mental
01.2022 - 12.2022
- Lead process and education groups
- Triaged and implemented safety plans with clients
- Completed one-on-one counseling with broad range of clients suffering from variety of mental health conditions
- Lead group discussions surrounding substance use and implemented relapse prevention strategies
- Completed case notes, assessments, treatment plans, as well as other ongoing documentation
- Provided comprehensive case management services, created treatment plans and connected clients and families to appropriate resources
- Offered and documented treatment consent forms in patient health records
- Documented clients' progress to keep detailed notes on each client's treatment progress and changes in mental health status.
- Supervised busy caseload, managing clients, balancing workload and prioritizing client needs.
Care Transitions Specialist
Rogers Behavioral Health
06.2019 - 12.2020
- Assessed, planned and implemented services to provide safe transition from acute care to home
- Integrated evidence-based clinical guidelines, preventive guidelines and protocols to promote quality post-acute care
- Documented case notes daily and coordinated follow-up for seamless case management
- Independently coordinated community resource management for 22-patient unit.
- Coordinated individualized discharge plans to manage safe transition back into community and home environments.
- Maintained detailed records of patient progress, documentation of services and case notes.
- Participated in interdisciplinary care conferences to discuss patient care plans and referrals.
- Developed partnerships with community organizations to expand services and referrals.
Undergraduate Student Intern
Mental Health America, Milwaukee County
01.2019 - 06.2019
- Sorted, organized and maintained files
- Completed graphic design and typography audit for mental health resources guide
- Analyzed problems and worked with teams to develop solutions.
- Maintained accurate records and documentation of projects to inform stakeholders of progress and updates.
- Supported with creating project marketing materials to promote services.
- Collaborated with senior management on new initiatives
- Answered and transferred incoming telephone calls, taking messages for various staff members
- Prepared project presentations and reports to assist senior staff.
- Assisted with projects by applying strong analytical skills and studies.
Patient Care Associate
Rogers Behavioral Health
06.2018 - 10.2018
- Documented residents' mental status, sleep and eating patterns in medical record books
- Monitored, tracked and conveyed important patient information to healthcare staff to help optimize treatment planning and care delivery
- Employed crisis intervention strategies in order to manage suicidal behavior and de-escalate crisis situations
- Upheld confidentiality requirements and regulatory compliance guidelines.
- Supported patient admissions, discharges, and transfers to promote team productivity.
Education
Professional Certificate - Google UX Design
08.2023 - 12.2023
Master of Science - Educational Psychology
01.2020 - 12.2022
Bachelor of Arts - Psychology
01.2016 - 05.2019
Skills
- Case management proficiency
- Participant Recruitment
- Research design
- Customer service and assistance
- Research and analysis
- Technical Writing
- Documentation skills
- Adept in Figma, Adobe XD, and Balsamiq
- User Interface (UI) design
- Attention to Detail
- Usability Testing
- Qualitative and Quantitative Research
- Group Moderation
- 3 years Statistics experience
- Concept testing
Timeline
Coursera - Professional Certificate, Google UX Design
08.2023 - 12.2023
Clinical Mental Health Counseling Intern - Ascension Columbia St.Mary's Milwaukee, Mental
01.2022 - 12.2022
University of Wisconsin - Milwaukee - Master of Science, Educational Psychology
01.2020 - 12.2022
Care Transitions Specialist - Rogers Behavioral Health
06.2019 - 12.2020
Undergraduate Student Intern - Mental Health America, Milwaukee County
01.2019 - 06.2019
Patient Care Associate - Rogers Behavioral Health
06.2018 - 10.2018
Marquette University - Bachelor of Arts, Psychology
01.2016 - 05.2019