Joe Dean
Conroe
Summary
Dynamic leader with extensive experience at the US Department of Veterans Affairs, excelling in strategic planning and P&L management. Proven track record of exceeding sales goals and enhancing operational efficiency. Adept at team leadership and employee performance reviews, driving significant improvements in customer service and profitability across diverse retail environments.
Overview
28
28
years of professional experience
1
1
Certification
Work History
Regional Director
US Department Of Veterans Affairs
Houston
06.2014 - Current
- Consistently exceeded regional sales goals through operational execution and customer service.
- Managed team of district managers to drive operational efficiency and performance.
- Oversaw diverse region of retail stores, restaurants, coffee shops, vending operations, and concessionaire services to enhance operational cohesion.
- Ensured consistent positive customer service experience across all locations, contributing to customer loyalty and satisfaction.
- Directed operational oversight of personnel costs, revenue planning, and profit and loss management.
- Developed department-level sales goals with actionable plans tied to measurable results.
- Collaborated with corporate cross-functional departments to resolve regional issues, improving communication and operational alignment.
- Ensured appropriate staffing levels aligned with current sales trends while fostering subordinate development.
District Manager
FirstSight Vision Services
San Diego
06.2011 - 06.2014
- Directed operations for 37 optometry offices across Southern California.
- Analyzed profit and loss statements to develop targeted revenue growth strategies.
- Monitored compliance with company standards and performance metrics across all locations.
- Implemented operational guidelines and recommended enhancements to improve office efficiency.
- Identified opportunities for brand expansion by proposing new office locations.
- Recruited and leased vacant offices to independent optometrists.
- Hired and trained a high-performing management team to drive success.
- Managed all personnel matters within the district including recruitment, hiring, performance reviews, disciplinary actions.
Director of Retail
The Salvation Army Thrift Stores
San Diego
06.2009 - 06.2011
- Increased store comp sales by 20% within two years through strategic initiatives.
- Led operations for eight retail stores in San Diego County, driving operational excellence.
- Revamped store management staff to improve performance and accountability.
- Conducted daily store visits to ensure compliance with operational and visual standards.
- Executed monthly store audits to ensure compliance with operational guidelines.
- Reviewed district P&L reports monthly to optimize profitability across stores.
- Oversaw merchandise distribution and coordinated sales of commodities to vendors.
- Cultivated community relationships to strengthen support for Salvation Army mission objectives.
Loss Prevention District Manager
Ross Stores
San Diego
05.2004 - 06.2009
- Managed loss prevention operations across San Diego County, El Centro, and Yuma, AZ, ensuring effective security measures.
- Oversaw loss prevention and safety awareness programs district-wide, promoting a culture of safety and compliance.
- Conducted monthly store audits to ensure operational compliance.
- Executed internal and external investigations.
- Recruited and trained loss prevention personnel, resulting in a more effective and responsive team.
- Managed contract guard services to ensure security standards.
- Ensured compliance with general liability, workers' compensation, and OSHA regulations within the district.
- Designed security system layouts for new store openings.
Area Loss Prevention Specialist
stein-mart
San Diego
05.2002 - 06.2004
- Managed loss prevention operations across Southern California, including Fresno, Las Vegas, and Reno, ensuring adherence to company policies.
- Directed team of six auditors to improve compliance and operational effectiveness, fostering a culture of accountability.
- Utilized exception reporting to identify internal and external cases of loss.
- Conducted documented internal audits of programs, policies, procedures, and equipment.
- Facilitated employee safety and security training classes to promote awareness.
- Established cooperative relationships with local, state, and federal law enforcement agencies.
- Documented and communicated all losses through detailed verbal and written reports, tracking investigations until resolution.
Regional Investigator
Marshalls Department Store
San Diego
01.1998 - 05.2002
- Led investigations across Orange County, San Diego, and Las Vegas, ensuring thorough case management.
- Resolved over 100 internal investigations during fiscal year 2002.
- Conducted internal interviews to gather critical information, contributing to successful investigation outcomes.
- Collaborated with law enforcement on various criminal investigations.
- Installed and maintained covert camera equipment, enhancing surveillance capabilities for operations.
- Received "Rosie Award" for exceptional performance in case management.
Education
High School - High School Diploma
Aldine High School
Houston, Texas06-1987
Some College (No Degree) - Business Administration
American Public University
Houston, TXServe Safe Manager Certification -
Wicklander-Zulawski Advanced Interviewing and Interrogations Advanced -
Skills
- P&L management
- Budget planning
- Operational analysis
- Strategic planning
- Operational efficiency
- Loss prevention
- Food safety standards
- Merchandising compliance
- Team leadership
- Performance reviews
- Professional presentations
- Influencing skills
Certification
- ServeSafe Food Manager Certified
Timeline
Regional Director
US Department Of Veterans Affairs
06.2014 - Current
District Manager
FirstSight Vision Services
06.2011 - 06.2014
Director of Retail
The Salvation Army Thrift Stores
06.2009 - 06.2011
Loss Prevention District Manager
Ross Stores
05.2004 - 06.2009
Area Loss Prevention Specialist
stein-mart
05.2002 - 06.2004
Regional Investigator
Marshalls Department Store
01.1998 - 05.2002
High School - High School Diploma
Aldine High School
Some College (No Degree) - Business Administration
American Public University