Joe Evans
Phoenix,AZ
Summary
Accomplished Marina Manager at Pleasant Harbor Marina, adept in Marina Operations Management and Staff Training and Development. Spearheaded financial optimization, enhanced customer satisfaction by 30%, and led environmental sustainability initiatives. Excelled in emergency response planning and marina maintenance, ensuring operational excellence and safety.
Overview
17
17
years of professional experience
Work History
Marina Manager
Pleasant Harbor Marina
Peoria, AZ
11.2023 - Current
- Managed financial aspects of the marina operations such as budgeting, forecasting, invoicing, collections, and expense tracking.
- Developed strong relationships with vendors and suppliers for cost-effective procurement of goods and services.
- Provided ongoing training opportunities for employees to enhance their skills in customer service, boat handling techniques, safety procedures among others.
- Optimized staff scheduling to ensure adequate coverage during peak hours while minimizing labor costs.
- Implemented an effective maintenance schedule for timely repairs and upkeep of docks, piers, boats, and other marina assets.
- Streamlined marina operations for improved efficiency through regular evaluation of staff performance and updating procedural manuals.
- Oversaw environmental initiatives ensuring sustainable practices were followed throughout the facility''s daily operations.
- Maintained high customer satisfaction with proactive communication, addressing concerns promptly, and providing exceptional service.
Assistant Marina Manger
Pleasant Harbor Marina
Peoria, AZ
05.2016 - 11.2023
- Assisted clients in their boating needs by coordinating slip reservations or offering guidance on local attractions or activities suitable for water enthusiasts.
- Increased marina revenue by implementing effective marketing strategies and promoting available services.
- Managed financial aspects of the marina operations such as budgeting, forecasting, invoicing, collections, and expense tracking.
- Collaborated with local businesses to establish partnerships that benefited both parties in boosting tourist traffic at the marina.
- Learned to repair and maintain underwater infrastructure by getting my scuba certification. Currently the lead on the dive team for underwater PM maintenance and repairs
- Work Closely with Marina Business Partners on day to day operations.
- Work with first responders and local law enforcement
- Fostered a positive work environment by recognizing employee achievements and maintaining open communication channels allowing concerns to be addressed promptly.
- Coordinated marina events to foster a positive community atmosphere, attracting new customers and retaining current clientele.
Dry Storage Boat Manager
Pleasant Harbor Marina
Peoria, AZ
03.2014 - 05.2016
- Launch and retrieve customer watercraft using Marine Forklift and tractors.
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
Volunteer Firefighter
CCMFD
Morristown, AZ
08.2009 - 03.2014
- Enhanced teamwork among the crew by participating in regular training sessions, drills, and exercises.
- Collaborated closely with fellow firefighters to ensure smooth communication and coordination during emergencies.
- Assisted in reducing property damage during fires with strategic placement of ladders, hoses, and other firefighting equipment.
- Administered first aid and conducted emergent response management.
Executive Service Manager
Pleasant Harbor Marina
Peoria, AZ
05.2009 - 03.2014
- Provide and bill out services for our slip holders.
- Schedule needs for for the department including staffing and supplies.
- Purchased and receive inventory in to software.
- Provide Training for onboarding staff
- Developed and maintained strong relationships with key clients, resulting in increased business opportunities and revenue growth.
- Stayed abreast of new products, services and other general information of interest to customers.
Marina Dock Hand
Pleasant Harbor Marina
Peoria, AZ
07.2007 - 03.2009
- Performed minor repairs on docks, walkways, lighting fixtures, and other infrastructure elements as needed.
- Provided prompt response to emergencies, ensuring the safety of all marina patrons.
- Enhanced marina safety by regularly inspecting docks, equipment, and boating facilities.
- Streamlined vessel check-in and check-out processes to improve customer experiences.
Education
No Degree - Leadership
Dale Carnegie
On Site04.2021
No Degree - EMT
Maricopa Community Colleges - Glendale Community College
Glendale, AZ09.2016
No Degree - Fire Fighter 1&2
Maricopa Community Colleges - Paradise Valley Community College
Phoenix, AZ05.2008
High School Diploma -
Barry Goldwater High School
Phoenix, AZ05.2003
Skills
- Staff Training and Development
- Inventory Control Management
- Regulatory Compliance Awareness
- Emergency Response Planning
- Vessel Repair Coordination
- Boat Storage Solutions
- Dockmaster Coordination
- Boat Handling Expertise
- Marina Maintenance Supervision
- Fuel Dock Management
- Marina Operations Management
- Boating Safety Education
- Slip Assignment Management
Timeline
Marina Manager
Pleasant Harbor Marina
11.2023 - Current
Assistant Marina Manger
Pleasant Harbor Marina
05.2016 - 11.2023
Dry Storage Boat Manager
Pleasant Harbor Marina
03.2014 - 05.2016
Volunteer Firefighter
CCMFD
08.2009 - 03.2014
Executive Service Manager
Pleasant Harbor Marina
05.2009 - 03.2014
Marina Dock Hand
Pleasant Harbor Marina
07.2007 - 03.2009
No Degree - Leadership
Dale Carnegie
No Degree - EMT
Maricopa Community Colleges - Glendale Community College
No Degree - Fire Fighter 1&2
Maricopa Community Colleges - Paradise Valley Community College
High School Diploma -
Barry Goldwater High School