- Gardening
- Disc Golf
- Attending Car Shows
Joe M Flores
Rosenberg,Tx
Summary
Knowledgeable Automotive Professional with solid background in assessing vehicle damages and coordinating repairs. Demonstrated ability to generate accurate repair estimates and work closely with repair teams to ensure quality outcomes. Proven track record of using negotiation skills and attention to detail to facilitate seamless customer experiences.
Overview
11
11
years of professional experience
Work History
Collision Estimator
Greatwood Collision Center
Sugar Land, TX
08.2025 - Current
- Implemented process improvements that streamlined workflow and reduced turnaround times for estimates.
- Supported customers throughout the repair process, addressing concerns and providing updates on progress as needed.
- Improved customer satisfaction by providing accurate and timely repair estimates for collision damages.
- Ensured accuracy in repair estimates by utilizing cutting-edge software programs designed for the automotive industry.
- Minimized potential conflicts by effectively documenting all aspects of each collision case, including detailed photographs and written descriptions of damages incurred.
- Showcased exceptional customer service skills when interacting with clients in high-stress situations, providing empathy and reassurance during difficult times.
- Maintained a strong attention to detail, ensuring all relevant information was accurately recorded and communicated to customers and insurance providers throughout the repair process.
Collision Estimator
Crash Champions
Houston, TX
05.2025 - 08.2025
- Assessed vehicle damage to create accurate repair estimates and timelines.
- Collaborated with insurance adjusters to expedite claims processing and enhance customer satisfaction.
- Utilized computerized estimating systems for precise cost calculations and parts sourcing.
- Communicated effectively with customers to explain estimates and address concerns or questions.
- Developed strong relationships with vendors to secure competitive pricing on parts and materials.
- Conducted thorough damage assessments, identifying all necessary repairs to restore vehicles to pre-accident conditions.
Managed Repair Representative
Progressive
Houston, Tx
11.2023 - 05.2025
- Accurately and timely inspect vehicles and write estimates, document claim related information appropriately, and makes decisions consistent with claims standards and local laws.
- Developed and maintained strong relationships with repair facility staff and other external vendors; negotiating and holding them accountable for repairs that meet Progressive's standards.
- Proactively communicate with customers and set clear and accurate expectations for repairs. Including repair/replace decisions, total loss decision, and financial obligations in efforts to expedite resolution of the claim and minimize loss of use.
- Negotiate with repair facilities and/or customers to resolve disputes.
- Makes decisions to allow for rental and length of time. Communicates and negotiates with customer regarding rental; resolves disputes when needed.
- Make decisions as to replace or repair, labor time, and type of replacement.
Claims Adjuster II
SilverRock Automotive
Mesa, AZ
02.2022 - 08.2023
- Analyzed claim documentation for accuracy and compliance with company policies.
- Mentored junior adjusters on best practices in claims assessment and customer communication.
- Examined claims forms and other records to determine insurance coverage.
- Reviewed claim documentation for accuracy, identifying discrepancies to prevent fraud or errors.
- Efficiently managed a high volume of daily claims without compromising quality or customer service standards.
- Directed claims negotiations within allowable limit of $10,000 and determined the need for third party inspections to verify reported mechanical failures.
Service Advisor
Christian Brothers Automotive
Houston, TX
09.2020 - 07.2021
- Coordinated service appointments, ensuring optimal scheduling for technicians and clients.
- Assisted in diagnosing vehicle issues through effective communication with customers and technicians.
- Developed strong relationships with clients, fostering trust and repeat business.
- Managed service workflow, prioritizing tasks to enhance operational efficiency.
- Maintained accurate records of services performed, ensuring compliance with company standards.
- Educated customers on proper vehicle maintenance, fostering long-term relationships built on trust and loyalty.
- Maintained high customer satisfaction standards to meet or exceed targets.
Assistant Service Manager
Fort Bend Kia
Rosenberg, TX
06.2015 - 09.2020
- Coordinated service operations to enhance customer satisfaction and efficiency.
- Managed service department schedules, optimizing resource allocation and workflow.
- Trained and mentored junior staff on service protocols and customer interaction standards.
- Implemented quality control measures to ensure adherence to service excellence benchmarks.
- Met with customers to discuss service needs and develop effective and practical solutions.
- Coordinated schedules and assigned work orders to maximize productivity within the service department.
- Collaborated with sales staff to provide comprehensive support for new vehicle purchases and ongoing maintenance needs.
Education
High School Diploma -
Reicher Catholic High School
Waco, TX08-2008
No Degree - Criminal Justice
Blinn Jr College
Bryan, TXSkills
- Automotive Appraisals
- Coverage Assessment
- Team Collaboration
- Conflict Resolution
- Task prioritization
- Negotiation skills
- Strong interpersonal and Communication skills
- Photographic evidence
- Vendor selection
Interests
Timeline
Collision Estimator
Greatwood Collision Center
08.2025 - Current
Collision Estimator
Crash Champions
05.2025 - 08.2025
Managed Repair Representative
Progressive
11.2023 - 05.2025
Claims Adjuster II
SilverRock Automotive
02.2022 - 08.2023
Service Advisor
Christian Brothers Automotive
09.2020 - 07.2021
Assistant Service Manager
Fort Bend Kia
06.2015 - 09.2020
High School Diploma -
Reicher Catholic High School
No Degree - Criminal Justice
Blinn Jr College